Customer Service Medical

Rosa S Lee

*** ****** ** ******, ** *****, 919-***-****

************@*****.***

RELEVANT KNOWLEDGE

Medical Coding and Billing, Medical Legal Issues, Medical Office Simulation, Medical Terms 1&2, and Office Software Application, Answered multiple line phones, organized records, filed papers, processed mail.

EDUCATION

Wake Technical Community College, Raleigh, North Carolina

Associate of Applied Science, Medical Office Administration May 2016

Certificate, Medical Office Administration May 2011

Valencia Community College, Orlando, Florida

Associate in Science, Medical Information /Billing/Coder Administration June 2014

COMPUTER SKILLS

Microsoft Access, Excel, Word, Medisoft, Capstone/Moss 2.0

MEDICAL INFORMATION BILLING/CODER ADMINISTRATION EXPERIENCE

Student in Records Management January 2011-May 2011

Wake Technical Community College, Raleigh, North Carolina

Filtered and retrieved 20 virtual records using queries,

Applied filing system rule, including last name, patient ID number, and insurance, to organize 50 files.

Student in Capstone Simulation for Coding (Moss2.0) Software January 2012-April 2012

Valencia Community College, Orlando Florida

Created 20 patients medical records, and coded and billed patients.

Assigned ICD-9, CPT-4, and HCPCS codes to office visits and surgical operative reports.

Coded, abstracted and billed office encounters. Generate reports and analyze data, generate patient statements and created insurance claims, posted insurance and patient payment. Maintained patient confidentiality according to HIPAA and entered patient information accurately.

Student in Medisoft /Office Management January 2012-April 2012

Valencia Community College, Orlando Florida

Inputted 16 case studies, recorded information, appointment, scheduling and billing. all for patients

Produce various lists and reports and handled insurance claims.

Billed all patients electrically.

CUSTOMER SERVICE EXPERIENCE

Administrative Assistance, September 2011-March 2012

Smith Group Investigation Inc. /Work Force Central Florida, Orlando, Florida

Answered phone calls with multiple lines.

Entered reviewed and verified data for accuracy recorded keeping.

Organized recorded files and, processed mail.

Effectively communicated to support other staff members to ensure great customer service.

Deliver important documents to clients.

Verified entry of identity was accuracy in date base.

Nursing Assist/Home Health Aide November 2002 – August 2011

At Home Quality Senior Care Inc. Raleigh, North Carolina

Assist patients with personal care in hospitals and in homes, including light house keeping.

cleaned kitchens, make beds cleaned bathrooms and mopped floors

Observed clients and all paperwork was completed and corrected.

Recorded vital signs while observed clients overall safety.

HONORS/AWARDS

Deans’ List, Spring 2012 & Summer 2013

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