Customer Service Management

Darlene Giammancheri

*** ***** ***

Uniondale NY 11553

(H) 516-***-**** (C) 516-***-****

Professional Summary

Experienced Customer Service Professional with strong account management skills. Organized, detail oriented. Able to work independently, using a high degree of judgment and discretion.

Experience

RR Donnelly/Esselte Melville NY August 1989 – November 2014

Responsible for account relationship management for million dollar corporate accounts

Wal-Mart, Target, Office Depot, CVS, Walgreens, Costco to name a few.

High volume calls regarding order status, shipment returns, product information, product availability, carrier information.

Created daily shipping reports, back order reports, discontinued reports.

Processed minimum of 50 orders per day, 60 wpm, 1 million dollars per day.

Monitored and released daily EDI orders, checked items, quantity’s, price, 2-3 million dollars per day

Maintained website, consisting of damaged merchandise, product purchase, product sample requests.

Printable tab insert specialist, coordinated with customer how to align, input words and print sheets from their printer

Occasionally arranged air and land travel arrangements

Coordinated with the marketing department in the production of new products

Education: Nassau Community College, Garden City NY

Criminal Justice/ Communications (1979 – 1981)

Computer Skills: MS Word, Excel, Power Point, ERP (J D Edwards System), Sage ERP

Additional Info: Successfully completed three Kaizen events over a ten year span, based on creation and standard work, eliminating wasted time consumed.

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