Management Customer Service

Nandita Pandit

**, ******** ******, ******** **, L6Y 0Y4

Contact# 647-***-**** LinkedIn: Nandita Pandit

CAREER SUMMARY

Accomplished, result-driven professional with international exposure in HR and Business Operations with highly developed analytical, problem solving & organizational skills.

An effective communicator with excellent relationship building and analytical approach.

EDUCATIONAL QUALIFICATIONS

University of Technology, Sydney (UTS), Australia

Master of Business in Human Resource Management

2009

Symbiosis Centre For Distance Learning, Pune, India

Post Graduate Diploma in International Business

2007

Delhi University, India

2004

Bachelor of Commerce

Languages Known: English, Hindi and Intermediate German

FORTE

Organisational Development

Change Management

Talent Acquisition

Design and implementation of HR systems and policies

Operations Management

Employee Relations

Performance Management

Corporate Communications

CAREER PROGRESSION

Transcend Sourcing Ltd.

HR Manager, Gurgaon, India

July 2013-Oct 2015

Transcend Sourcing is a Hong Kong based organisation with its operations wide spread in India and China. Company is involved in supplying fabrics and accessories to high end brands like H&M,CK,NEXT..

Responsibilities

Closely involved in business strategic planning with senior management

Mapping business requirements and accordingly developed recruitment plans

Acting as single point of contact for all HR Related issues and grievance handling

Ascertain training needs and gaps to support operations in employee skill development

Monitoring overall Business operations, identifying improvement areas and implementing adequate measures to maximize efficiency

Formulating and driving process level employee engagement programmes and periodic activities

Conducting audits and maintaining strict adherence to compliance, both operational and statutory

In Addition to HR, responsible for handling buying houses and relationship building with them

Managed Merchandisers’ team to develop business from assigned accounts of H&M and NEXT

Quoc Viet Import Export Joint Stock Company

HR Manager (covering Delhi & Bangkok Offices)

Aug2010-July2013

Company has a presence in Asian and South East Asian countries with its head office in Vietnam and engages in trading of various commodities and business consulting services

Responsibilities

Supporting management in Organisational Development plans and implementing them swiftly

Taking care of recruitment process starting from online portals candidate search, publishing jobs, co-ordinating, conducting interviews and selecting right candidates

Acting as HR advisor as to the company to streamline the HR processes

Handling HR responsibilities for Bangkok office and monitoring the performance of the staff

Creating status reports and identifying the gaps to strengthen company’s performance

Maintaining HR documents and employee data

AIM Group (Sydney, Australia)

Employment Screening Assistant

Feb2010-June2010

The AIM Screening Group of Companies is an independent, privately held international organisation focused exclusively on Background Screening and has top employers as its clients.

Responsibilities

Liaising with organisations and education institutes for vetting employment and education

Coordinating with Client Relationship Managers and candidates to successfully complete the process cycle within agreed Service Level Agreement (SLA)

Following up with vendors on delayed cases and assisting to resolve them at the earliest

Creating documentation, database logs and online files for compliance and future references

Coordinating criminal, education and other pre-employment checks of new employees

Conducting CV analysis to identify discrepancies, gaps and other vital components

Preparing candidates’ report and highlighting any vetting alerts to the clients

Fidelity Business Services India Pvt. Ltd. (Gurgaon, India)

Senior Customer Service Associate-Offshore UK and Germany

Aug2003-Feb2008

Fidelity is one of the largest financial services organisations and manages funds for major institutions and millions of investors around the world.

Responsibilities

Coordinated with home team, overseas teams and management for clients’ accounts operations

Identifying the process improvement areas and liaising with the Process Improvement Team and Management for seeking approvals and successful implementation of new functionality

Handled projects with European and UK counterparts for improving operational processes

Created process manuals and maintained the same on Knowledge Management portal

Designed and conducted Induction and process trainings across departments

Closely worked with Team Leaders/Managers to resolve performance and HR issues to ensure high employee engagement and achievement of targets effectively

Prepared various management reports like productivity and quality rate of the department

Handled and resolved escalated customer complaints from Germany and UK

Achievements

Transcend Sourcing Ltd., Gurgaon, India

Only employee to get 100% incentive rating twice due to extended contributions to HR, Business Development and Operations in contingency

Quoc Viet Import Export Joint Stock Company

Efficiently provided operational support and implemented HR processes in both locations in tight time lines

AIM Group (Sydney, Australia)

Only one to get inter-departmental training due to quick learning skills and qualitative performance

Chosen to create training manuals for the new joiners because of excellent communication skills

Fidelity Business Services India Pvt. Ltd. (Gurgaon, India)

Contributed to various project transitions from UK and Germany to India and vice-versa

Chosen for process improvement projects due to analytical thinking

Awarded Rising Star and Shining Star due to high quality rate and various process initiatives

Actively contributed to Rewards and Recognition Program and chose member in organising team for yearly event of the organisation

Voluntary Association

Active association with NGO – Collect Your Smiles and involved in weekly activities of visits and

Imparting basic education to children and organising fun/feeding activities for them. Also, involved in fund raising activities for the organisation regularly.

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