Customer Service Management
Resume:
TRAY L. KIMBALL
***** * **** **** ****** Claremore, OK 74019
**********@*****.***
PROCUREMENT/MATERIALS MANAGEMENT PROFESSIONAL
Procurement Professional with extensive experience purchasing, forecasting/planning, customer service, sourcing, logistics, and inventory control. Detail oriented solutions provider with the ability to influence decision makers while maintaining complete professionalism. Expert in raw materials and a superior knowledge of processes and details related to manufacturing. Self-motivated, able to implement decisions and set effective priorities to achieve both immediate and long-term goals. Excellent analytical, interpersonal, communications, negotiation and project management skills. Additional expertise includes:
Cost-Price Analysis
Vendor Management
Capital Expenditures
Supplier Agreements
Strategic Planning
RFQs
TECHNICAL EXPERTISE
AS400
MfgPro
GeMS
Quest
SAP
EMS Reporter
PLQS
Zylab
Docquest
Workspace
P2P
QuickBooks
PeopleSoft
MSWord
Excel
PowerPoint
Access
Outlook
FrontPage
PROFESSIONAL EXPERIENCE
SCHLUMBERGER, Bartlesville, OK 2014-2015
Bartlesville Technology Center
Procurement Specialist
Reviewed planned orders, created requisitions and managed approval process for raw materials and manufactured items. Managed system updates for lead times, delivery dates and costs for approximately 250 suppliers.
Ensured orders adhere to supplier agreements and contracts; processed, reported and tracked all non-conformances of suppliers and products.
Interfaced with product line manager to plan and prioritize purchasing activities.
Maintained appropriate levels of stock in accordance with customer service and planning needs.
Led finance and logistics staff in resolving receipt and invoice discrepancies totaling $900,000.
BAKER HUGHES, Claremore, OK 2008-2014
Artificial Lift Systems Division
Buyer / Planner III
Issued raw material PO's totaling $300,000 - $500,000 weekly.
Negotiated stocking agreement and outside process production resulting in ~ $500,000 annual savings of housing scrap loss.
Reduced obsolete inventory by $400,000 thru re-appropriation and consolidation of part numbers.
Reduced raw material part numbers by 150 by standardizing document descriptions and obsolescing duplicates.
AT&T, Tulsa, OK 2005-2008
Customer Service / Workforce Operations Representative
First line contact for call center employees to process absences, vacation requests, exchange time, and tour trades via phone, email, and automated system.
Monitored call flow for Northeast Region, and generated daily regional accessibility and staffing reports for management. Coded and managed employee skill set changes and adherence tracking for 900+ employees.
Best All-Around Customer Service Rep Award 2006.
EDUCATION
Bachelor of Science, Business Administration - Human Resources Management
Rogers State University, Claremore, OK
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