Collection Professional

Joe Hanan

P.O. Box ***** - Merrillville, IN

*******@*****.*** - 574-***-****

WORK EXPERIENCE

Collection specialist / Customer Service

E.O.S.C.C.A - Tinley Park, IL - January 2012 to May 2012

Collection of past due accounts for AT&T U-VERSE accounts

* Assisted consumers making payments for their outstanding debt through reasonable arrangements

* Exceeded collection goals moving to with-in the top 5 of the office in my first month

* Remained consistent within the top ranks of the office (even) with working part time

* Transferred to more difficult accounts for commercial U-verse to help pick up flow

Customer Service Collections specialist -3rd party agency

Rosenthal Morgan & Thomas - January 2011 to October 2011

Collection of monies owed on breach of contract of home alarms for ADT/Vector security & others

* Responsible for developing and enhancing customer service relationships

* Excelled in achieving personal goals as well as Goals set forth by the owner of company

* Maintained high level of consistency from 1st month and became one of top producers

* Set the tone for the office within my second month as well as maintaining phone quality and performance

level while working on customer related projects

Collection representative-customer accounts

Client Services Inc - Saint Charles, MO - January 2010 to December 2010

Acted independently and managed own activities with minimal supervision

* Exceed high level of completion of client needs through maximum collection efforts

* Responsible for bringing outstanding issues of debt to closure for BOA/CHASE & Resurgent

* Acquired & maintained rank of top 5 out of 40 on a consistent basis with matching bonus

* Promoted to a higher liquidation file after 2 months of service with company

* Received quality performance awards ranging from bonus incentives to world class evaluation recognition.

3rd Party collector

Central Credit Services - Saint Charles, MO - September 2008 to April 2009

Collection Agent

Central Credit Services - Saint Charles, MO - December 2005 to May 2008

quarter Million club)

Collection Agent

Client Services - Saint Charles, MO - February 2003 to July 2003

New Collector

Sales Closer

Energy Plus Window & Siding - 1990 to 1995

In Home Sales Closer

Energy Consultant

EDUCATION

ORANGE COUNTY COMMUNITY COLLEGE - Middletown, NY 1987 to 1988

AWARDS

ACE award for top producer

April 2010

I was the top producer of revenue for my division for client services. I was afforded the opportunity to have a

lunch with the owners of the company and a premium parking spot for that quarter. I was also provided

a substantial bonus for my talents.

QUALIFICATIONS & SKILLS

* Knowledgeable and proficient with computers, programs, 3 collection systems, internet, email *

* Type 60 WPM *FDCPA Certified *Ace monthly achievement award*Record breaker for Central Credit

Services *

Contact this candidate