IT Application Analyst

Sherman L. Peacock

**** ***** ****** *******, *.C.* Cell: 919-***-**** * Email: *******@*****.***

Objective: IT Professional seeking position in a company focused on strategically using technology to positively affect the overall business bottom-line and customer experience.

Profile:

18 years of IT experience in various roles.

Ability to lead complex projects from concept to fully operational completion.

Organized, highly motivated, and detailed-oriented problem solver.

Intimate knowledge of Enterprise Architecture.

Ability to monitor business and financial performance within an organization.

IT is my passion and I approach every issue as an opportunity to learn more.

Professional Experience:

Duke Energy – Raleigh, N.C. 2011- Present

IT Application Analyst

Proven Ability to lead high level projects strategically and technically.

Deliver project deliverables for highly visible projects within the Grid Modernization organization. Responsible for leadership of team members and delivering status reports for Senior Management.

Stay abreast of team members budgeted hours by utilizing Oracle/Peopelsoft/Primavera and BI (Business Object Reporting).

Conduct administration and development on two key applications (Troux and Sharepoint) within the Grid Modernization organization.

Develop processes and procedures in support of the Troux application.

Train users to proficiently use Troux and Sharepoint.

Progress Energy – Raleigh, N.C. 2000 – 2011

Computer Operation Analyst

Schedule and Monitor daily batch with CA7/CA11, TSO, JES and Maesto/ TWS.

Provide first level remediation with monitoring of the entire enterprise by utilizing monitoring tools (Formula and Tivoli Enterprise Console).

Provide support for IPL’s and CICS region recycles.

Operate and control Z/OS Sysplex environment with multiple LPARS in support of the Mainframe.

Provide incident management and asset management by utilizing Remedy and ServiceNow applications.

Perform Pings and Trace routes on servers and IP addresses.

Reboot Windows, UNIX, and Linux servers when prompted by critical alerts.

Significant participation and planning of the yearly Disaster Recovery Test.

OAO Technology Solutions – Durham, N.C. 1998-2000

Supervisor

Deliver 3rd shift Data Center management of 32 operators distributed through 3 buildings.

Liaison between Computer Operations and System Support ensuring IBM practices were being followed during major problems.

Provide Leadership, Training, Evaluation, and Schedules for 32 operators.

OAO Technology Solutions – Durham, N.C. 1997-1998

I/O Technician

Supervise and train computer operator on day to day duties, which included AS400 backups, print operations, monitoring error messages, and mounting tapes.

Provide technical support for hardware and software issues.

Liaison between Supervisor and Computer Operators.

Repair minor hardware problems with 3490, 3494, 3420, and Silo tape drives.

Create and update procedures for computer operations personnel.

Ensure timely creation of problem reports for major hardware and software problems.

OAO Technology Solutions – Durham, N.C. 1996-1997

Lead Operator

Train operators on various systems being monitored and supported.

Ensure nightly backups were completed. Developed and maintained a shift turnover log.

Complete various task assigned by supervisor and technician.

Liaison between the supervisor and computer operators for problems and concerns.

Education and Credentials:

Strayer University – Washington, D.C. 2012

Master of Business Administration with a concentration in Health Administration

Strayer University – Washington, D.C. 2008

Bachelor of Science – Computer Information Systems

Technical Skills:

Java Programming * SQL Programming * Visual Basic Programming * C Programming * XML Programming * JCL Programming * Mainframe Programming * ITIL

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