Microsoft Office Customer Service

CONSUELA HARRIS

**** ******* *****, ********, ** 30062 H: 678-***-**** C: 678-***-**** ************@*****.***

Summary

Energetic person skilled at multi-tasking and maintaining a strong attention to detail. Employs professionalism and superior communication skills to meet client and company needs. Offering a full spectrum of office management skills including executive support, billing/ invoicing, database management, document preparation, travel/ meeting coordination and proficiency in Microsoft Office programs.

Highlights

Professional and mature

Judgment and decision-making ability

Microsoft Office proficiency

Organizational and planning skills

Meticulous attention to detail

Database management

Test Administrator 11/2014 to present

Pearson Vue Atlanta, GA

Responsible for providing a secure exam delivery and superior customer service in a comfortable friendly environment. Understands and complies with all testing procedures.

Checks in examinees, verifies identification, and explains the exam process for clients in the licensure, certification, academic admissions, regulatory and government testing.

Monitors examinees while testing. Maintains a secure testing environment and communicates with internal departments to investigate and fix technical issues.

Executive Administrative Assistant 09/2012 to 06/2014

Ga. Department of Public Health Atlanta, GA

Provides professional administrative support to the Director and Deputy Director of the Tuberculosis Program.

Schedule Board of Directors meetings and assist with meeting materials and agendas. Maintain and coordinate executive and senior management vacation, day-to-day meeting and travel schedules.

Create and maintain computer- and paper-based filing and organization systems for records, reports and documents.

Investigate issues and client complaints and draft responses to urgent requests regarding TB cases. Maintains confidentiality of records as necessary and follow legal, agency and Public Health division policy regarding the release of information.

Write reports and correspondence from dictation and handwritten notes. Prepare and edit correspondence, communications, presentations and other documents. Create and maintain spreadsheets using advanced Excel functions and calculations to develop reports and lists.

Tuberculosis Program Associate 10/2003 to 9/2012

Ga Department of Public Health Atlanta, GA

Collaborated with other administrative team members, human resources and the finance department on special projects and events.

Wrote and distributed meeting minutes to appropriate individuals.

Created charts and graphs to illustrate daily, monthly and annual financial reports/contracts for the program. Created and maintained computer- and paper-based filing and organization systems for records, reports and documents for the TB Nurses.

Planned meetings and prepared conference rooms. Created weekly and monthly reports and presentations.

Received and screened a high volume of internal and external communications, including email and mail.

Managed daily office operations and maintenance of equipment.

Data Entry Clerk

12/2001 to 09/2002

Turner Broadcasting (Turner Temps)

Atlanta, GA

Verified that information in the computer system was up-to-date and accurate.

Identified and resolved system and account issues.

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

Verified and logged in deadlines for responding to daily inquiries.

Education

Associate of Health Science: Health Information Technology

2016

Chattahoochee Technical College

Marietta, GA

Certificates: Introductory & Intermediate Governmental Accounting

2009

University of Georgia-Carl Vinson Institute

Athens, GA

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