Manager Customer Service

Graciela Gensollen-Brown

Rowlett TX *****

phone# 214-***-****

E-mail: *****************@*****.***

OBJECTIVE

-To apply all great qualities that I have to a career. To not only be thankful to have a career but for my employer to be thankful to have me.

I HAVE TO OFFER

- A proven commitment to deliver high-quality food, beverage, and customer service to every guest I am privileged to serve

- Demonstrated success in selecting, inspiring, developing, and managing people

- Unquestionable integrity

- A passion for continuous learning and discovery

WORK EXPERIENCE

General Manager

Febuary 2001 - June 2011

Braum's Inc Plano, TX 75025

General Manager

November 2011 - present

Dunkin Donuts / Plano, TX 75025

Manager

January 2013-Present

Whataburger / Garland TX 75040

Restaurant/Food Services

Estimate food consumption, place orders with suppliers, and schedule delivery of fresh food and beverages.

Resolve customer complaints about food quality or service.

Direct cleaning of kitchen and dining areas to maintain sanitation standards, and keep appropriate records.

Monitor actions of staff and customers to ensure that health and safety standards and liquor regulations are obeyed.

Maintain budget and employee records, prepare payroll, and pay bills, or monitor bookkeeping records.

May use computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks.

Check quality of deliveries of fresh food and baked goods.

Meet with sales representatives to order supplies such as tableware, cooking utensils, and cleaning items.

Arrange for maintenance and repair of equipment and other services.

Total receipts and balance against sales, deposit receipts, and lock facility at end of day.

Select or create successful menu items based on many considerations, and assign prices based on cost analysis.

Recruit, hire, and oversee training for staff.

Schedule work hours for servers and kitchen staff.

Monitor food preparation and methods.

General Activities

Identify and estimate quantities of foods, beverages, and supplies to be ordered.

Maintain relationships with customers and staff.

Update and use job-related knowledge.

Schedule staff work hours and activities.

Evaluate health and safety practices against standards.

Organize, plan, and prioritize.

Make decisions and solve problems concerning menus and staff.

Judge the quality of food, preparation, and job applicants.

Process and analyze information when scheduling and budgeting..

Record information about inventory and health practices.

Handle food, utensils, and bookkeeping materials.

Monitor food preparation and cleaning methods.

Implement ideas or products.

Get information from customers, employees, and inventory records.

Inspect equipment and food deliveries.

Monitor and oversee purchases, menus, staff, and payroll.

Guide, direct, and train staff.

Coordinate the work and activities of staff.

Perform administrative activities such as scheduling, budgeting, and payroll.

Communicate with customers, sales reps, and suppliers.

EDUCATION

High School

August 1997- August 2001

Mesquite High

leonard Hawes Real State school

May 2005- August 2005

Richardson

Sanford Brown College (Medical assistant)

January 2011 - OCtober 2011

LANGUAGES

English (Fluent)

Spanish (Fluent)

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