Technical Support Office
Resume:
Cesar N Jump
**** **** *****, *** * - Madison, WI 53704 - 608-***-**** 608-***-****
E-mail: **************@*******.***
www.linkedin.com/pub/cesar-jump/4a/357/b68/
Bilingual: Speaks Spanish and English Fluently
Presently Enrolled Madison College, Madison, WI August 15, 2009 to Present
IT- Computer System Administration expected to graduate on May 2016
Madison Area Technical College
Health and Science Building
1705 Hoffman Street
Madison, WI 53704
Majors: Business Mid-Management
IT-Network Specialist
History:
Apex Systems February 2, 2015 to July 28, 2015
TDS Telecom, Temp
521 Junction Road
Hayk A. Mkrtchyan
5315 Wall Street, Suite 200
Madison, WI 53718
Phone: 608-***-****
Work Duties:
Worked as Provisioning Consultant, doing transferring of customers through data migration for a newly acquired company name: Baja Broadband, Alamogordo, NM
Migrated customers to our TDS Telecom System, with our: MetaView, Switch, CSG - CCS Element 1, Element 10 Citrix, Mcchilla - Micro Focus Rumba, ASCR Application, Google Docs, Excel, Bandwidth, E911, Neustar.
Downloaded applications required to do my work and customers contact
support as well worked internally with the help desk team troubleshooting issues as they arise to deal with customers or agents complaints, as a Telephony's specialist and I am a team player working to data migration.
Backup technologies: Netbackup, Backup Exec, Tape library administration
Storage: NetApp, 3Par, HP NAS, SAN (Fiber Channel & iSCSI)
TekSystems, Inc. August 2013 – September 2013
TDS, Telecom, WI
Customer Data Analyst
David Waite
5100 East Park Blvd, #120
Madison, WI 53718
Email: ******@**********.***
Work Duties:
Troubleshot network data connectivity issues, LAN/WAN/WI-FI, Voice/Data.
Used Active Directory to route the tickets to the appropriate channels.
Worked closely with customers and agents alike to assists with any e-mail (MS Outlook) related issues or cell phone related issues.
Proficiency in PC, LAN/WAN; MS Office Suites - Outlook, Word, Excel, PowerPoint, MS Paint, Visio. Office Equipment: Network printers and copiers.
Worked with Remedy, ticketing systems and TOPS CIM or RIM
Worked well with other and follow directions shared new found knowledge through the flow list or knowledge base in regard to solving troubleshooting issues with US Cellular Phone customers.
MODIS January 2010 – August 2014
Sharon Jones - Resource Development Manager
3000 Town center Dr., Suite 2600
Southfield, MI 48075
Phone: 248-***-****
Email: ******.*****@*****.***
Work Duties:
Troubleshot network data connectivity issues, LAN/WAN/WI-FI, Voice/Data.
De-Installed and Re-install Laser Printers for US Banks, UPS and Canadian Pacific Railroads.
Used Active Directory to route the tickets to the appropriate channels.
Worked closely with customers and agents alike to assists with any e-mail (MS Outlook) related issues or cell phone related issues.
Proficiency in PC, LAN/WAN; MS Office Suites - Outlook, Word, Excel, PowerPoint, MS Paint, Visio. Office Equipment: Network printers and copiers.
Worked with Remedy, ticketing systems and TOPS CIM or RIM
Worked well with other and follow directions shared new found knowledge through the flow list or knowledge base in regard to solving troubleshooting issues with US Cellular Phone customers.
Aeroteck - Contracted for TDS - Telecom (worked under)
2010 Crossroad Drive, Suite 700
Madison, WI 53718
Contact: Connie Lee or Richard Erdman, Supervisor
Phone: 608-***-****
Email: ******.***@**********.***
Work Duties:
I did customers support troubleshooting via telephone with network connectivity issues, LAN/WAN/Wi-Fi in expertise of core Windows infrastructure services (AD, DFS, DHCP, DNS, and Terminal Services) and any other E-mail related issues, as well as browser related issues.
I handle calls with very angry and frustrated customer that had repeats calls, which we were not able to be previously resolved by my colleges.
I resolved issued with passwords resets with Email, Telephone, and Voice Mail.
I resolved browsers issues and Unable to open webpages
Router issues, firmware upgrades, replaced defective modems.
Worked with Incoming outgoing calls with disconnect and reconnects.
Square Toast, Inc. August 2013 to July 2014 147 South Butler Street
Madison, WI 53703
Contact: Contact: Brian Yahn
Position: Help Desk Specialist
Phone: 608-***-****
Work Duties:
Perform data backups and disaster recovery operations
Backup technologies: Netbackup, Backup Exec, Tape library administration
Storage: NetApp, 3Par, HP NAS, SAN (Fiber Channel & iSCSI)
Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.
Operate master consoles in order to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
Perform routine network startup and shutdown procedures, and maintain control records
Design, configure, and test computer hardware, networking software and operating system software and expertise of core Windows infrastructure services (AD, DFS, DHCP, DNS, and Terminal Services or GUI environments)
Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
Confer with network users about how to solve existing system problems.
Troubleshoot and connect LAN\WAN\Wi-Fi, Laptops, Desktops, iPhone, Smart Androids Phones, iPods, Tablets, and Blueberry Phones.
Proficiency in PC, LAN/WAN; MS Office Suites - Outlook, Word, Excel, PowerPoint. Office Equipment: Network printers and copiers.
Configure & Setup new Email, Outlook, Microsoft 360, Live Mail, Gmail, Thunderbird, PS3, Wii, Xbox, PC, Mac, Mobile, Tablet and more.
Installs, Live Migration upgrades of O.S. Systems such as: Windows XP, Windows Vista, Windows 7, Windows 8, Citrix, Symantec Ghosting, Re-imaging a group of machines with SystemX, Sysprep, using many other software on 4+ years’ experience using Server Virtualization Software and VMWare machines experience working with VMware ESX v4 & 5 in production environment.
Worked with more than 100 hands-on activities and dozens of skills reinforcement case projects, gaining an in-depth knowledge of Windows Infrastructures
Clean Installations with a new OS Systems to gain thorough familiarity of Windows OS
Worked with systems, such as with Cisco, Router, Switches, NIC, Networking, Sub-netting
Installation of Wi-Fi Routers and Installing peripherals such as, Laser Printers, Fax, and Mobil Devices.
Parts Now, Inc. November 17, 2003 to July 20, 2009
3150 Pleasant View Road
Middleton, WI 53562
Contact: Aaron Caspary, Technical Support Team Leader
Phone: 608-***-****
Position: Technical Support Specialist
Work Duties:
Such as helping customers and technicians alike over the phone troubleshoot their difficult printer’s Issues. I have helped them even though such technicians are highly experience in the field of printer’s repair.
These “Printer’s Technicians,” they would come-up with hard issues to fix or troubleshoot on these types of machines, that is perhaps when that they would come to me for higher level of technical support for more professional assistant, as they said to me per quote: “You seem to know more about printers than your other colleagues”.
One of these Printers are: Ink Jets, Monochrome (black & white), Color Laser Jets, Plotters, Copiers, Multifunction and provided them with the correct fix for these Printers.
Also make sure that they had the necessary part number that was needed to have their machine fixed.
Contact this candidate