Customer Service Manager
Resume:
Wanda Judge
**** ****** ******, ***. ** Brooklyn, NY 11223 347-***-****
*****************@*****.***
EXPERIENCE:
**/****-******* *** ********** of Parks & Recreation Brooklyn, NY
Park Assistant (seasonal)
Provide exceptional customer service for all Park patrons and guests giving directions, public safety and general inquiries
Set up and break down large and small scale events
Conduct interior and exterior rounds of NYC Parks and Playgrounds flagging hazardous material documenting incidents as required
Assist Borough Supervisors with administrative duties
04/2001-07/2013 CAMBA Brooklyn, NY
Residence Manager – Emergency Transitional Housing Program
Conducted apartment inspections and rent collections for program serving over twenty five clients
Prepared and delegated work orders to address apartment repairs and client relocation
Escorted clients to necessary appointments, such as rent payments, active benefits and entitlement meetings, and apartment viewings
Coordinated and counseled clients going through the transitional phase into their own, independent living apartments
Organized independent living skills groups focusing on Money Management, Job Resources, Personal Hygiene and Safety
Managed required documentation including reports and client charts
Program Reporting/Billing Specialist, COBRA Program
Provided direct administrative support to the Program Manager and management staff
Compiled and sorted data for entry into funder and organization databases for COBRA Case Management program serving over 150 clients per year
Inputted service data in accordance with program specific data mapping
Crossed referenced data against hard copies and source documents to ensure accuracy and completeness before billing New York State/Medicaid for services
Resolved any inconsistencies or missing data; responded to data entry inquiries and discrepancies
Prepared and designed reports for managerial staff and funders including the New York State Department of Health and New York State Department of Health and Mental Hygiene
Tracked agency billing and compared outcomes to target goals monthly working closely with agency fiscal department
08/2000-06/2001 Crown Heights Service Incorporated Brooklyn, NY
HIV/AIDS Caseworker/ Data Entry Specialist
Managed data entry into funders’ databases
Advocated for clients entitlements including housing, medical and various benefits
Assisted in coordination of special events in collaboration with other community based agencies
Organized calendar and daily activities for outreach staff
EDUCATION: College of New Rochelle Brooklyn, NY
Bachelor of Arts: Business Administration (36 credits obtained)
SKILLS: Microsoft Word, Microsoft Excel, AIRS Database, Lotus, WordPerfect
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