IT and operations manager

Professional Summary

Accomplished and results-oriented IT and operations manager with over 25 years of experience consistently meeting deadlines while increasing company revenue/productivity through detailed cost analysis and P&L responsibility. Highly motivated and self-directed team leader that thrives in high-pressure IT environments while excelling in financial reporting, accounting, budget forecasting, staff management, and team-building skills. Customer-focused and diverse leadership seeking to leverage background into an operations management, project management, or IT management role with a progressive organization.

Skills

Team Leadership Profitability Productivity Written & Verbal Communications Multi-tasking Managing Priorities Problem Solving Accounting Business Acumen Procurement Strategic Planning Programming Infrastructure Customer Relationship Management (CRM) Integrity Sound Judgment Project Management Cultural Diversity Senior Leadership Collaboration Reports Generation Planning & Tracking Process Improvements Internal Control Systems Data Research & Analysis Payroll Budget Control Procedures Development Sustainability Growth Tactics Business Turnaround MS Office Suite Coaching

Experience

Western US Regional EUC Manager/North American EUC Manager/Global Enterprise Computing Manager/Senior Analytic Architect, Sealed Air Corporation, Duncan, SC, 2000-Present

Served as team lead managing mainframe programming, network/PC equipment support and mainframe system security staff to ensure optimal productivity.

Saved money by procuring cost-effective IS equipment, supplies and services.

Mitigated financial discrepancies by controlling budget planning to not exceed spending maximum.

Coordinated multiple worldwide projects, including Novell Netware, ZenWorks, Microsoft Active Directory, LanDesk Management Suite, Lotus Notes upgrades, SAP upgrades, equipment inventory and asset management through on-time, under-budget completion.

Improved processes by planning and implementing stages of new plants in Texas and Arkansas.

Managed 3 technicians providing local and remote desktop support to Western USA region with over 1,000 PCs and 2,000 users.

Oversaw 70+ sites ranging from 2 users to 1,600 users and more than 7,000 computers.

Managed 24 technicians (contractor and employees) throughout NA (US and Canada) to perform all desk side related support functions.

Coordinated server, network, storage and backup infrastructure while resolving issues with minimal project downtime.

Controlled a $4M budget, directing and building out project plan for standardizing over 60 global sites post-acquisition to improve infrastructure, support matrix, shorten integration period and reduce IS support costs by 50%.

Led a successful pilot site deployment resulting in the defining of global deployment plan while coordinating IS services for numerous site startups, closings and consolidations as a result of Diversey purchase.

Partnered with Infrastructure Architects to identify best solutions for global operations.

Interfaced with vendors to build out Proof of Concepts.

Cultivated rapport with key executives and business leaders to define positions and maximize productivity.

Involved in the design and development of IOT (Internet of Things) solutions for Food Care, Product Care and Diversey Care customers including the identification of data collection and storage methods, security, infrastructure and application of appropriate analytical models, appropriate sensing and communications technologies.

Remaining Work History

PEO (Staff Leasing)/IS Manager, BBG Services, Inc., Wichita Falls, TX, 1998-2000

CISS Manager, Mathis, West, Huffines & Co., P.C., Wichita Falls, TX, 1994-1997

Programmer, Beacon Insurance Group, Wichita Falls, TX, 1992-1994

Programmer/Operator, Dana Corporation, Wichita Falls, TX, 1990-1992

Education & Certifications

Master of Business Administration in BCIS (Business Computer Information Systems), Midwestern State University, Wichita Falls, TX (18 hours completed)

Bachelor of Business Administration in Management Science (Minor in Business Administration), Midwestern State University, Wichita Falls, TX

Green Belt Six Sigma Coursework Started

ITIL v3 Foundations Certification

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