Human Resource Quality

MARIFEL ABUDA GONZALES

**** ******** * ********* ******* Avenue

Carlos Street, Pandacan Manila

Contact No.: (063) 946*******

Email Address: ***********@*****.***

Objective:

“Obtain a home based job in an organization where I can maximize my knowledge and skills, and be associated with the dynamic and competitive organization and market toward its continuing growth and successes.” Career Summary:

“I have completed 60 units in Master’s in Business Administration, by profession I have more than 14 years of experience as human resource/administrative and quality assurance specialist. I posses multiple skills covering many fields including – human resource management, quality management, and administrative enhancements. I have been a quality practitioner where I led and handled the quality audit, quality reports, documentations, and process management for two companies. Communications, reports, and concerns with regards to quality standards are directly coordinated and communicated to our principal in Marlow Navigation Cyprus via skype, viber, Microsoft outlook, electronic mails and other means of communication. I have a list of corporate achievements that I would be pleased to present.”

Highlights of Qualifications:

• Successfully completed 60 academic units in Master of Business Administration (MBA) at Dela Salle University (DLSU) Manila

• Successfully passed the Quality Management Systems Auditor / Lead Auditor/International Register of Certified Auditor (IRCA) ISO 9001:2008

• Performed Quality Assurance functions and act in behalf of the Quality Assurance Manager in the implementation of the Company Quality Procedures and Policy

• Prepared, conduct and lead the periodic Internal Quality Audit (IQA) for the organization

• Maintained, monitor and analyzed customer satisfaction feedback

• Responsible for all activities involving quality assurance and compliance with applicable regulatory requirements; conducts audits and reviews/analyzes data and documentation.

• Facilitated the conduct of Periodic Management Review for the organization

• Handled, Monitored and maintained two Companies(Marlow Philippines and Galant Maritime Services

(GMSI) for its ISO requirements, communications and documentation

• Nominated as company employee of the year and dedication stays with the company for 9 years

• Handled 230 crew (Ratings and officers (Management level and operational level)documentations and requirements

• Communicates directly with our principal Marlow Cypus/Marlow Netherlands and to the Captain vessel via outlook communications, viber and skype regarding crew line up, crew changes, and other requirements to maintain good customer satisfaction with our clients.

• 5 years solid work experience in the Administrative and Human Resource functions.

• Familiar with the overall crew documentation requirements and process

• Proficient in exploring the world wide web, Oracle system, Intranet, Extranet, Skype, Viber and the like Work Experience:

MARLOW NAVIGATION PHILS. INC.

2120 Leon Guinto St., Malate, Manila

Crewing Assistant (German/Russian fleet - Bulk/Gen. Cargo, heavy lift, tanker) March 31, 2014 to present

Job Scope:

a) In-charge of all related seafarers travel documents b) Ensures that all joining formalities are done including training certificates, medical certificates, flag state, visa, including Marina STCW requirements, and passport and seaman’s book with one (18) month validity c) Dispatch on-signing seafarers

d) Updates off-signers status

e) Communicates with the Principal via Microsoft outlook and skype everything about crew documentation status and travel arrangements

f) Make travel arrangement for all on-signing and off-signing crew in coordination with our principal in Cyprus to which includes the following:

Check the ships schedule in order to make plans/arrangements as to determine the joining port

Prepares the Guarantee Letters

Ensure copies of tickets (PTA’s/E-tickets) are available and crew travels as per arranged flights

Ensure that all seafarers considered for hiring, rehiring, and promotions are duly qualified as per established requirements and company standards

Attends to officer and crew’s inquiries regarding the terms of contract g) Maintains oracle and Seafarer Information system database for crew documentations for daily and future reference

h) Maintains manning list and crew list

MARLOW NAVIGATION PHILS. INC.

2120 Leon Guinto St., Malate, Manila

Assistant to the Quality Assurance Manager (Marlow Navigation Phils., Inc. and Galant Maritime Services Inc.

March 2009 to March 2014

Job Scope:

a) Participates in the formulation of Company Plans and Policy in line with the current trends b) Monitors and conducts review for Key Performance Indicators per department/ units c) Facilitates and assist in the Semi-annual conduct of Management Review for the organization d) Assist the Quality Assurance Manager in handling the quarterly KPI review of respective department e) Facilitates the orientation for the newly hired employees with regards to the company Quality Management System as reference to ISO standards

f) Ensures that the company quality procedures and Manual are maintained, implemented and followed g) Ensures that the customer requirements and needs are met with high satisfactory standard and conducts the Internal Quality Audit on a semi-annual basis

h) Leads and handles the company periodic quality process audit and spot audit for the organization i) Conducts Root Cause analysis and proposed corrective actions and preventive actions to prevent and minimize errors

j) Monitors all incoming and outgoing communications and requirements in relations to Quality matters k) Maintains all the quality records and QA database l) Drafts quality procedures as required by the ISO 9001 2008 m) Maintains records, and facilitates the monitoring of information security in accordance to ISMS ISO 27001 MARLOW NAVIGATION PHILS. INC.

2120 Leon Guinto St., Malate, Manila

Human Resource Assistant (Marlow Navigation Phils., Inc. and Galant Maritime Services Inc. November 2008 to March 2009

Job Scope:

Maintains the work structure by updating job requirements and job descriptions for all positions.

Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews.

Prepares employees for assignments by establishing and conducting orientation and training programs.

Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.

Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims.

Ensures legal compliance by monitoring and implementing applicable human resource requirements; facilitate in conducting investigations; maintaining records.

Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.

Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional orientations and seminars.

Completes human resource operational requirements by scheduling and assigning employees; following up on work results.

Galant Maritime Services Inc. (GMSI)

Ermita Center Bldg., Ermita Manila

Crewing Assistant (German/Russian fleet - Bulk/Gen. Cargo, heavy lift, tanker) August 2006 to October 2008

Job Scope:

In-charge of all related seafarers travel documents

Ensures that all joining formalities are done including training certificates, medical certificates, flag state, visa, including Marina STCW requirements, and passport and seaman’s book with one (18) month validity

Dispatch on-signing seafarers

Updates off-signers status

Communicates with the Principal everything about crew documentation status and travel arrangements

Make travel arrangement for all on-signing and off-signing crew in coordination with our principal in Cyprus to which includes the following:

SOLID VIDEO CORPORATION

Pasong Tamo Extension Makati City

ADMINISTRATIVE/HUMAN RESOURCE ASSISTANT

August 2005 to April 2006

Job Scope:

Handled company INSURANCE POLICY for Fixed assets, inventories Fidelity/Money /Security.

Conducted internal INVENTORY for tapes/equipment/parts/service supplies as part of company assets

Over-all in charge in the supervision of facility, stocks and personnel screening payroll & benefits

Conducted test and evaluation as part of pre-employment procedure THE PANOLY RESORTS, INC.

Gil Puyat, Makati City

HUMAN RESOURCE ASSISTANT

February 2005 to July 2005

Job Scope:

Handled 201 personnel both Manila and the branch offices (Aklan, Davao, Pampanga)

Conducts orientation to new applicant and successful employees

Facilitates all requirements and records pertains to company employeess

Conducted selection, interview, and orientation for applicants and newly hired employee

Processed the Agency Monthly Payroll

Facilitated the Monthly, Quarterly assessment, and evaluation of employee performance and appraisals

Monitor that the company policy and procedures properly maintained and implemented ARCHDIOCESE OF MANILA LABOR CENTER

Pandacan, Manila

ADMINISTRATIVE ASSISTANT

September 2000 to January 2005

Job Scope:

Was promoted to Organizing Coordinator from Administrative Assistant

Handled the Monthly payroll

Handled the processing of statutory benefits (SSS, PHILHEALTH) and remittance of BIR

Facilitated/conducted seminar and trainings to targets Vicariates ( Manila, and Novaliches)

Facilitates & handled the administrative Functions, assistant to the Admin Officer/Accounting Officer

Maintains secures all company records

Educational Background:

MASTER OF BUSINESS ADMINISTRATION

College of Business

Dela Salle University (DLSU) Taft, Manila

60 units (completed)

BACHELOR OF SCIENCE IN GENERAL PSYCHOLOGY

Universidad de Manila (former City College of Manila) Sta Cruz Escolta, Manila

June 1995 to April 1999

Seminars Attended

Documenting and Implementing an ISO.IEC 27001:2005 ISMS 10-11, 2013(Neville Clarke Philippines )

Standard Risk Assessment and Management for ISO/IEC27001 18-19 September 2012 (Neville Clarke Philippines )

Quality Management Systems Auditor/Lead Auditor ISO 9001:2008 13-17 August 2012 (Neville Clarke Philippines

Effective Root Cause Analysis 08-09 November 2011 (Neville Clarke Philippines )

Internal QMS Auditor 26-27 March 2009 (Neville Clarke Philippines )

KPI Training: “Journey to Greater Performance” 03 June 2009 Guthrie Gensen

Understanding and Implementing Integrated Management System 02-03 December 2008 (Neville Clarke Philippines )

Internal QMS Auditor 21-21 November 2008 (Neville Clarke Philippines )

Understanding ISO 9001: 2008 Quality Management System 17 November2008(Neville Clarke Philippines )

Equipping Marlow Impact Teams (KPI training) – 20 August 2009 – Guthrie Gensen

QMS Internal Quality Audit (9001-2008) – 26-27 March 2009 (Neville Clarke Philippines )

Integrated Management System (IMS) – 02 December 2008 (Neville Clarke Philippine)

QMS Internal Quality Audit (9001-2000) – 22 November 2008(Neville Clarke Philippines )

International Organization for Standardization (ISO) – 17 November 2008

1-Day MLC 2006 Course – Det Norske Veritas

What is the Role of Psychology Today – September1998

Psychological Association of the Philippines Junior Affiliates (PAPJA) – December 2000 Personal Data:

Computer Literate (Microsoft excel, powepoint, word, adobe photoshop, and browsing the net Conducts and Interpret Psychological Test (Pre-screening) Facilitates Company Seminars and Trainings

Proficient in Tagalog and English language

Quality specialists

Character Available upon References: request

I hereby certify that the above information are true and correct to the best of my knowledge.

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