Manager Sales

MICHELLE RAMIREZ ARANCILLO

# * ********* **., ****** *****, Malabon City

Mobile No: 091*-*******

2011Foundation Certified

SUMMARY OF QUALIFICATIONS:

Possess strong leadership skills

Able to work under minimum supervision

Possess sense of urgency

Keen on details

Proficient in oral and written communication

Can work under pressure and in a multi-tasking environment

Flexible and a team player

Honest, hardworking and focus

Above average computer literacy

Result and goal oriented

WORKING EXPERIENCE:

ACCENT MICRO TECHNOLOGIES INC.

SR. SERVICE DELIVERY MANAGER

February 7, 2014-Present

SERVICE DELIVERY MANAGER (Client Support Manager)

August 1, 2009-Feb 6, 2014

Responsibilities on different areas:

Technical Management

Ensure provisions of plans and contracts are being carried out by technical staff

Track and manage existing clients

Manager client technical teams to ensure timely and accurate completion of technology maintenance and project-based tasks.

Identify and commit appropriate resources for client needs and projects.

Resolve client and technical team conflicts

Conduct monthly team meeting to discuss projects, on-going issues, client concerns and to motivate and energize staff.

Facilitate on-going training of assigned technical staff Business Development

Regularly assess client needs to identify and sell appropriate plans and services

Identify new potential projects gleaned thru regular client and staff meeting

Account Management

Work with the team in learning to develop ideas for growth of both individual client accounts and division as a whole.

Communicate regularly with clients and technical staff about client satisfaction issues, expectations and project potential Number of onsite engineer assigned (280 engineers; 80 clients) TAP AND LOGISTICS/FIELD SUPPORT SUPERVISOR

April 2005-July 2009

TAP AND LOGISTICS

Client support nationwide.

Ensure proper coordination to partner nationwide for service support.

Ensure SLA is being met. SLA to client and partner.

Knowledgeable in domestic freight costing

Coordination to Freight/Shipping Company for parts transmittal to client nationwide.

Ensuring on time arrival of parts to client or partner site.

Preparation of payment to courier for freight charges of parts sent to client or partner nationwide.

Maintain partnership relationship to TAP Partner and Freight Company by providing consistent communication and support.

Coordination to Freight/shipping Company for price/rate reduction by asking to provide discounted special price.

FIELD SUPPORT

Provide quality service to external customers in all assigned tasks.

Ensure timely consistent delivery and recording and reporting of all staffs.

Develops and delivers service training program for engineers

Ensure all tickets are being accomplished/finished daily (no back logs)

Prepare monthly service report for management meeting.

• MCC INDUSTRIAL SALES CORPORATION

OPERATIONS MANAGER (MALABON WAREHOUSE)

August 2004-April 2005

Overall management and supervision of day-to-day plant operation

Overall supervision on delivery, inventory and technical department

Responsible in the implementation of new delivery strategy for continued customer satisfaction and loyalty

Responsible in providing system to maintain quality standards and quality assurance

Perform overall administrative function

Responsible on the conceptualization and effective implementation of plant operation to reduce items rejects and damages.

Responsible on the conceptualization of system for maintaining efficiency and effectiveness of employees.

Ensuring no back job service.

ZEUS MICROSYSTEMS INCORPORATED (SMALL BUSINESS IT COMPANY) ASSISTANT OPERATIONS MANAGER

April 2004-August 2004

Management of day to day operation

Over-all supervision on sales, marketing and technical department

Handles all account receivables, corporate accounts and customer related function

Facilitates and responsible in the distribution of pricelist and other marketing strategies

Handles customer sales transaction through phone and client visit on regular basis

Responsible in the purchasing of items to be stock and handles the price changes on regular basis

Perform clerical and accounting works

Responsible in monitoring of daily, weekly and monthly sales and analysis of sales report of each sales person

Responsible in the preliminary approval of leaves, absences, overtime and under time.

Preliminary approval and checking of purchase order to supplier, withdrawal and quotations

PERSONAL DATA:

Birth Date: September 24, 1983

Gender: Female

Height: 5’ 2’’

Religion: Iglesia Ni Cristo

Educational Attainment:

College : New Era University

2000-2004

BSBA Major in Management

Highschool : Arellano University

1996-2000

Elementary : Malabon Elementary School

1990-1996

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