Customer Service, Sales, Management, Human Resources, Recruiting

JaJen "Jen" Teed 585-***-**** / **********@*****.***

**** **** ****** ****

Walworth, NY 14568

EDUCATION

St. John Fisher College, Rochester, NY May 2015

Bachelors of Arts, Sociology (Minor, Psychology)

Monroe Community College, Rochester, NY May 2013

Associates of Science, Liberal Arts

EXPERIENCE

Headway Work Force Solutions, Raleigh, NC July 2015-Present

Recruiter (Temp)

• Utilized applicant tracking software (taleo)

• Was responsible for meeting recruiting quotas

• Created job postings

• Conducted interviews and phone screens

• Reviewed and sent out offer letters with welcome packets

•Processed and organized a high volume of applications

• Used creative thinking and problem solving techniques to utilize out of the box sourcing techniques

Swim' N Sport, Raleigh, NC July 2015- August 2015

Key Holder (Lease was not renewed for the store location)

• Drove sales, and would often double my sales goal for the day

• Monitored metrics and UPT

• Offered product knowledge and utilized upselling techniques

• Maintained a neat and orderly store

• Utilized merchandising techniques to create displays that were aesthetically pleasing

• Open and closed the store

• Created an exceptional guest experience by going above and beyond for all customers

• Nurtured customer relationships with guests to ensure repeat shoppers

• Counted the cash register

American Red Cross, Rochester, NY May 2015-July 2015

HR Intern (Temp)

• Identified appropriate sourcing websites and recruiting techniques

• Gave offer and rejection responses to all candidates

• Compiled documents for managers using the Microsoft suite, and presented them to staff

• Assisted management in identifying payroll issues

• Supported management in resolving employee relation issues, and weighed in on appropriate disciplinary measures if necessary

• Verified I-9 documentation

• Assisted in processing workers compensation claims and gathered documents for court

• Compiled new hire packets and assisted managers in facilitating new hire training

• Accompanied managers in confidential meetings with culturally diverse clients

• Juggled projects, met deadlines, and competed tasks quickly in a fast paced environment

• General knowledge of FMLA, ADA, EOE, Worker's Comp, and union laws

• Conducted exit surveys

• Audited files to ensure accuracy and kept up to date personnel files

Marble Slab Creamery, Rochester NY December 2014-July 2015

Shift Leader

Trained new employees on food safety, operations, and store procedures

Provided quick and friendly service to all guests

Operated the cash register and counted the drawer at the end of a shift

Merchandised the store appreance to promote and maximze sales

Kmart, Webster, NY July 2010-July 2013

Front-End Supervisor

• Managed the Customer Service Desk and supervised cashiers directly

• Remained calm and professional while working in hostile environments

• Trained new employees on proper customer service and how to properly handle transactions

• Monitored cashier performance and developed plans to improve performance

• Utilized competition to promote store reward card signups, increasing customer loyalty

• Coached cashiers on becoming efficient problem solvers and giving great customer service

Vector Marketing, Rochester, NY June 2012-September 2013

Recruiting Receptionist/ Sales

• Answered phone calls promptly and in a courteous manor

• Organized incoming applications

• Responsible for general office duties

• Ensured candidates knew the location and times of their interviews

• Accompanied managers at career fairs at local colleges, and ran the recruiting table

• An active member on the recruiting team that was ranked number four in the New York region

• Identified talent that became the highest ranking sales team in our region, and broke the previous sale record for upstate New York

Other work experience includes:

Banana Republic

Once Upon a Child

Burger King

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