Customer Service Sales

Professional Summary

Skills

Work History

DAJA OWENS

**** ******** ******, *******, ** 48224 • Cell: 313-***-**** • *************@*****.*** My goal is to obtain a position in a professional atmosphere that will present me with new and challenging ideas and concepts. My strong initiative and exceptional organizational skills, combined with my ability to work well under pressure, will enable me to make a substantial contribution to your company. Customer service-oriented

Detail-oriented

Excellent teamwork

Works well independently

Strong organizational skills

Strong client relations

Charismatic

Strong teaching skills

Excellent problem solver

Trusted key holder

Exceptional communication skills

Quick learner

Personable and approachable

Customer Service/ Cashier, 01/2010 to 02/2011

Detroit Medical Center Gift Shop – Detroit, Michigan Provide customer service by greeting guests, answering questions and assisting them in the selection of purchases and to finalize sales.

Responsible for maintaining merchandise, stock and gift displays. Assist with periodic inventory and offered professional advice in selecting merchandise. Open and close store, setting up and putting away displays as needed. Responsible for helping to maintain a clean, tidy and well stocked shop and contributed to team effort by accomplishing related duties as needed.

Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.

Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Communicated with vendors regarding back order availability, future inventory and special orders. Provided an elevated customer experience to generate a loyal clientele. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.

Bagged, boxed or gift-wrapped sold merchandise per customer's request. Recommended alternative items if product was out of stock. Recommended alternative items if product was out of stock. Bakery, 01/2009 to 12/2010

Panera Bread – Sterling Heights, Michigan

Sale cookies, bread, cakes, pies, and other baked items to public and replenished from the bakery department, items that got sold out.

Also took orders for catering, including sandwich platters, holiday cakes and cookies, etc. Replenished and rotated food items, following correct food cooling and storage procedures. Answered telephone calls and responded to inquiries. Assisted in maintaining preparation and service areas in a sanitary condition Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning Cleaned and inspected galley equipment, kitchen appliances, and work areas Cleaned and organized eating, service, and kitchen areas Cleaned and sterilized equipment and facilities

Trained kitchen staff on proper use of equipment, food handling, and portion sizing. Estimated amounts and costs of required supplies, such as food and ingredients Executed daily production lists and goals

Kept dining room and kitchen area clean by performing cleaning and laundry duties Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices Greeted each customer with friendly eye contact

Placed clean dishes, utensils, and cooking equipment in storage areas Trained new employees

Caregiver, 01/2007 to 01/2011

Open Heart Community Care Center – Clinton Township, Michigan Assisted and trained clients in personal grooming, dressing, housekeeping and development of new skills pertinent to live in the community.

Directed and assisted clients in carrying out individual's goals and objective as written in their Treatment Plan. Prepared or assisted clients in preparing their meals by following the posted menus. Maintain a sanitary home environment for the clients in accordance with the public health standards. Administered and documented medications/ treatments prescribed of individual clients by the attending physician following guidelines of the Department of Mental Health. Knowledgeable of each whereabouts and safety at all times while on duty. Clear and concise charting in the client charts.

Attend and complete all required in-service training. Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.

Helped residents programming goals and increase their independence. Provided a comforting and soothing environment.

Reported any unusual circumstances in the patients' condition or environment. Documents objective data and routine aspects of patient care. Answered patient calls for care and feeding.

Followed safe lifting techniques and individual resident lifting instructions. Performed clerical duties, such as word processing, data entry, answering phones and filing. Obtained household supplies and ran daily errands. Scheduled and accompanied clients to medical appointments. Cooked appetizing and satisfying meals and snacks. Helped patients move in and out of beds, baths, wheelchairs and automobiles. Assisted patients with bathing, oral hygiene, grooming, feeding and elimination. Changed sterile dressings.

Tested and recorded blood glucose levels.

Responded appropriately to the physical, emotional and developmental needs of patients. Maintained accurate records of patient care, condition, progress and concerns. Crew Member, 01/2006 to 01/2008

McDonalds – Roseville, Michigan

Primary duty is to deliver customers hot fresh product with great hospitality and speedy service. Also serves customers at the front counter or drive thru and cooking on the grill. Answered telephone calls and responded to inquiries. Assisted in maintaining preparation and service areas in a sanitary condition Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning Cleaned and inspected galley equipment, kitchen appliances, and work areas Cleaned and organized eating, service, and kitchen areas Cleaned and sterilized equipment and facilities

Cleaned garbage cans with water or steam

Trained kitchen staff on proper use of equipment, food handling, and portion sizing. Greeted each customer with friendly eye contact

Dietary Aide, 09/2010 to 12/2013

DMC Hospital – Detroit, Michigan

Planned, directed and monitored the clinical functions of the dietary department. Educated patients about therapeutic nutrition, sanitation, food prep and presentation. Education

References

Answered telephone calls and responded to inquiries. Trained kitchen staff on proper use of equipment, food handling, and portion sizing. Communicated with kitchen staff, dieticians, and doctors to assure compliance with complex and frequently changing dietary needs of clients.

Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock

Executed daily production lists and goals

Greeted each customer with friendly eye contact

Loaded trays with accessories

Placed food trays over food warmers for immediate service Prepared food items

Prepared food trays for both general and therapeutic diets, maintaining proper temperatures for hot and cold foods

Spoke with patrons to ensure satisfaction with food and service Stocked service stations with items such as ice, napkins, and straws Stocked, organized, and cleaned kitchens and cooking utensils Took food orders and relayed orders to kitchens or serving counters Trained new employees

Communicated with other kitchen team members to ensure food was prepared on time and correctly Provided excellent customer service

Relayed food orders to cooks

Brokers secretary assistant, 02/2011 to 03/2015

East Side Real Estate – Detroit, Michigan

Advertised client properties on websites, through social media and in real estate guides. Showed properties to potential buyers and other brokers at open houses and by appointment. Generated listings for sales and rental properties through cold calls and referrals. Coordinated appointments to show marketed properties. Communicated with clients to understand their property needs and preferences. Answered a high volume of phone calls and email inquiries. Organized and attended meetings, including compiling all documents and reports ahead of time. Filed paperwork and organized computer-based information. Maintained appropriate filing of personal and professional documentation. Executed basic banking and bookkeeping tasks.

Associate of Applied Science: Early Childhood Education, Current Baker College - Clinton Township, MI

High School Diploma: Communications, 2008

Mt Clemens High - Clinton, MI

Communications

Early Childhood, 2013

Ashford University -

REFERENCES Available Upon Request

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