Manager/Trainer

Lillian Reyes

*************@*****.***

Objective: To pursue a career with an organization that will utilize my background as EMR/EHR facilitator/trainer, management leadership, compliance, recruitment, human resources and business operations to convey dedication and deliver service excellence.

Professional Experience

04-06/Present, EMR Facilitator, Florida Hospital, (contracted)

Primary facilitator for hands on classroom instruction for Capacity Management solution to support inpatient/outpatient and ED. Classes are hands on computer based sessions with exercises, evaluation and training documentation

Capacity Management software will now interface w/Cerner Millennium. Understanding the clinical workflow of clinical nurses, HUC/ANM, nursing managers, housekeeping and transportation, a series of classes will be conducted prior to go-live

Manage daily input of reporting results for user identification, registration status, training completion status of CBL training/Net Learning and class training attendance of campus training for the regional coordinator. Work directly with regional coordinators, trainers SME, project leaders

09-13/1-15 Office Manager, Fl. Injury E. Orlando/N. Tampa

Supported HR Director in identifying needs for open position in the Orlando area, made recommendation, actively solicited individuals qualified for open positions, reviewed candidate’s background, interview candidates face to face/via telephone, negotiated salary and completed new hire process. Confirmed/corrected/resolved payroll issues for submission to payroll manager.

Trained and demonstrated technical knowledge through the use of technological applications

Provided leadership, compliance, quality performance improvement, conducted quarterly operational audits to meet requirements of Administrators, JACHO, ACHA and OSHA.

11-11/09-12 EMR Trainer, Activation Support, Florida Hospital, (contracted)

EMR classroom trainer for 200 ambulatory sites on Cerner millennium application with overview on HIPAA & meaningful use state mandates.

Go-live support, provided to schedulers/registers, clinical staff and CPOE

Developed application specific training curriculum, materials, assessment, checklist & quick references for end-users.

Provided facility gap analysis, system testing, functionality/validation, scenarios for walk-through in preparation for Go-live. Collaborated w/providers to assess clinical work-flow requirements for system optimization to effectively tailor Cerner application. Build specific patient education to improve check-out process.

04-10/11-11 Healthcare Support Agency, (contracted)

05-08/01-10 Practice Manager, HCA Physician Shared Services, Lake Mary, FL

Supported HR in identifying needs for open positions, made recommendations, actively solicited individuals qualified for open positions, reviewed candidate’s background, interview candidates face to face and via telephone, negotiated salary, and completed hiring process.

Conducted coding educational training to reduce potential coding issues, denials, and collections. Processed AR/AP monthly.

Lillian Reyes *************@*****.***

Analyzed financial impact in clinical activities vs. approved budget. Developed, monitored annual budget, identified charge entry inconsistencies, reviewed financial performance key indicators, generated plan of action to discuss w/provider.

Plan, conducted/coordinated all aspects of training. Familiarity w/eclinicalworks as HCA transitioned to EMR application.

04-07/05-08 Executive Director, Seminole County Medical Society, FL

Physician recruitment, marketing, Fundraising, event planner, vendor solicitation/speakers to support SCMS & Foundation.

04-05/03-07 EHR Regional Area Manager - Universata, MD (telecommute)

Trained employees supporting 7 hospitals/10 ambulatory clinics on EHR process for R.O.I.

Supported headquarters in identifying needs for open positions, reviewed candidate’s background, interviewed candidates & negotiated salary. Resolved patient complaints directly.

Developed, managed financial reports & performance indicators to streamlined operations.

01-02/3-05 EHR Regional Director of Operations, Healthcare Info Srvs, NJ (telecommute)

Trained employees supporting 11 hospitals in the EHR process for R.O.I and HIPAA compliance

Supported headquarters in identifying needs for open positions, reviewed candidate’s background, interviewed candidates, and negotiated salary.

Developed, managed financial reports & performance indicators to streamline operations. Resolved patient complaints directly. Identified operational issues & made recommendation to streamline process.

2-94/1-02 Regional Director of Operations, Phoenix Cardiovascular, PA (telecommute)

Supported 6 cardiovascular labs within the northeast region. Provided leadership, trained and developed/implemented policy to decrease patient wait time, streamlined operation process to ensure contractual goals as outlined by COO.

Supported HR in the area of recruitment in identifying open positions as well as assisting benefit manager. Confirmed/corrected/resolved payroll issues for submission to payroll manager. Resolved patient complaints to ensure customer service excellence.

Certifications: Classroom Facilitator, Net Learning Ctr, CBL Training, Principles of Leadership, Practice Mgmt, Training, Physician Relationship Training, Code of Conduct, 1 CME for Billing & Coding OB/GYN, HIPAA, Meaningful Use Compliance, JACHO/OSHA/ACHA compliance

EMR/EHR Platform: Cerner/Capacity Mgmt/Allscripts/NextGen/PHI-ND IT/Request IT

Software: MSO Suite, Outlook/Windows Vista/Publisher/Lotus/ Misys/ Medic/Sunrise Medisoft/Horizon/Cactus credentialing software/Avility/Med data/Passport insurance verification software AR/AP OnBase/Rpts2web/EMR practice management.

Payroll Software: Kronos, Lawson, AS400/Client Access, Ultipro

Social media proficiency

Education and Training

Phoenix University, Healthcare Administration (36 semester hours) course studies on-line 2003

New Horizon Beauty School, NJ, License 1994

Hoboken High School, Hoboken, NJ, diploma 1981

Bilingual (English & Spanish) speak, read and write

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