Staff Microsoft Office

Jenna Gorman

***** ******* **. *****, ***** 512-***-**** ***********@*****.***

Education

University of Wisconsin at Whitewater WHITEWATER WISCONSIN UNITED STATES

• Bachelor of Arts Degree in Sociology with specialty in Psychology

Professional Experience

YMCA AUSTIN TEXAS UNITED STATES

Senior Safety Supervisor June 2015 – Present

• Works with facility and department administrators and to ensure patron and staff observe Corporate and Federal safety guidelines

• First point of contact for issues and concerns regarding implementation of safety standards for patrons

• Coordinate with staff to guarantee optimal coverage and enforcement of Safety Standards and Best Practices

• Train staff and review skills according to corporate standards

• Ensure all newly recruited staff members are fully equipped and trained

• Act as the department head in their absence ensuring all employees remained productive and any conflicts that arise are addressed and solved in a timely manner

YMCA JANESVILLE WISCONSIN UNITED STATES

Department Administrator December 2012 - March 2015

• Responsible for recruitment, interviewing, training and development, scheduling, mediating conflicts between employees and between employees and clients, employee termination, and patron release

• Developed and maintained a $160,000 annual department budget and decreased annual expenditures by 6.25%

• Increased annual revenue by approximately 70% in 2.5 years in position

• Compiled, reviewed, and submitted payroll based on recorded labor for average of 40 subordinates on a bi-monthly basis

• Increased number of department programs and products available for client consumption

• Scheduled and worked with large client organizations to deliver large product orders and training

• Created and enacted training plans to ensure subordinates adhered Federal, State, and Corporate safety guidelines

• Personally certified employees in two corporate locations along with local city counterparts

Program Consultant May 2015

• Ensured smooth transition between department administrators through selecting two candidates to split the professional job duties

• Responsible for educating each on what their professional role would entail going forward to ensure the department would run at an exceptional level after my contracted term was over

Senior Safety Supervisor March 2009 – December 2012

• Worked with facility and department administrators and to ensure patron and staff observed Corporate and Federal safety guidelines

• Was first point of contact for issues and concerns regarding implementation of safety standards for patrons

• Coordinated with staff to guarantee optimal coverage and enforcement of Safety Standards and Best Practices

• Personally trained staff and reviewed skills according to corporate standards

• Ensured ensure all newly recruited staff members were fully equipped and trained

• Acted as the department head in their absence ensuring all employees remained productive and any conflicts that arose were addressed and solved in a timely manner

Additional Skills

• Experienced with Microsoft office programs such as Word, Excel, Outlook, and Power Point

• Experienced with operation of multi-line phones including transfers, holds, and internal calling

Contact this candidate