Inbound customer service

Lloylesha Denton

Toronto, ON

***************@*****.*** - 416-***-****

WORK EXPERIENCE

Counter Attendant

drape master - Scarborough, ON

Responsibilities

LLOYLESHA DENTON

(416) 882 - 0362 • ***************@*****.***

Positive, friendly looking for an opportunity to contribute my enthusiasm, drive and customer relationship building experience within your company

HIGHLIGHTS

• Outstanding communication skills with the ability to quickly develop a rapport with customers

• Contributes to building a positive team environment by maintaining excellent working relations

• Actively listens to customer’s needs and preferences and asks probing questions to understand concerns and overcome objections in order to make relevant and personalized product suggestions

• Strong Computer proficiency and excellent typing speed; learns and navigates new software easily

• Patient and Resilient; addresses issues politely and proactively

• Comfortable working towards sales and service and productivity targets CONTACT CENTRE EXPERIENCE

Tele-Fundraising Experience

• Worked for BlueSky Personnel where I was responsible for maximising current sales within the lottery and regular giving programmes for Canadian Red Cross by calling lapsed lottery supporters, up selling to existing supporters and converting supporters from cash contributions to a regular direct debit

• Inspired increased giving by current supporters and encouraged new donors to purchase lottery tickets

• Provided information and raised awareness of the organization’s mission and work to garner support

• Ensured contact and credit/debit details for supporters were kept up to date. Processed payments

• Worked to achieve and exceed the key fundraising and calling targets, which included; contacts made per hour, donations per hour and call successful outcome rate

• Achieved a constant level of quality on fundraising calls and represented the charity in a professional and knowledgeable manner. Made every effort to achieve the required targets

• Independently researched campaigns thoroughly before calling with the internet as a resource Telephone Answer Service Experience:

• Provided a live answering service and emergency dispatch service afterhours, taking calls for individuals who were experiencing a plumbing emergency

• Received inbound calls, greeted callers and took messages on behalf of various businesses

• Provided callers with basic information, such as opening hours and described the services available

• Routed emergency calls appropriately

• Gathered caller details and documented all calls received; input the data into the database along with any follow up instructions

EMPLOYMENT EXPERIENCE

Nanny Private Client, Self Employed 2011 – 2015

Counter Attendant/Cashier Platinum Cleaners, Toronto 2010 – 2011 Counter Attendant/Cashier Drape Master, Toronto 2009 – 2010 Counter Attendant/Cashier Cutie Cleaners Dry Cleaning, Toronto 2007 – 2008 Call Centre Representative Accu-tel Contact Centre, Toronto 2007 – 2008 Tele-Fundraiser BlueSky Personnel Solutions 2006 – 2007 Outbound Call Centre Rep Lion’s Publishing 2004 – 2006 References Available Upon Request

EDUCATION

Diploma in high school

timothy eaton b.t.i. - Scarborough, ON

1995 to 1998

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