Warranty Manager

[Corey Allami]

{**** N. Fulton AVE.] [Tulsa, OK. 74115] [918-***-****] [*********@*****.***]

Professional Profile

Substantial experience and outstanding skills in customer service and technical support with close to ten years at Arrow Engine Company including two years in management.

Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult customers.

Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles.

Proficient in Microsoft Office with Excel and Word being my strong suit.

Extensive knowledge of RICE performance engines with a diesel and natural gas engine background. Along with general knowledge of power generation and natural gas compression.

Professional Experience

[July 2013 to August 2015]

[Warranty Manager] Arrow Engine Company

In this position I managed the warranty department for all of Arrow Engine, Arrow Compressor, Arrow Chemical Pump and Arrow Gas Products. Some of my responsibilities include; compiling Excel spread sheets and Power Point presentation reflecting earnings and expenditures for executive level positions (CFO, CEO), supervising, scheduling, failure analysis, tech support, order entry, processing warranty claims, communicating with vendors on product discrepancies, evaluating product return, coordinating with production assembly to implement corrective action, local service calls, TQM (total quality management, ISO), coordinate and execute remanufactured engine sales and participate in six sigma green belt projects.

[October 2009 to July 2013]

[Warranty Representative/Technical Support] Arrow Engine Company

In this roll I offered technical support to mechanics in the field along with processing warranty claims and product returns. Some of my responsibilities included; engine failure analysis, part failure analysis, supervising, order entry, process improvement, monitoring trends, scheduling, customer service, compiling Excel spread sheets and Power Point presentations reflecting earnings and expenditures for executive level positions (CFO, CEO).

[January 2006 to October 2009]

[Diesel/Natural Gas Engine Mechanic] Arrow Engine Company

I started in the assembly department where I assemble single and multi-cylinder Diesel/ natural gas engines and generator packages for industrial use. I transitioned into testing and final detail, this is where I became familiar with all aspects of the production line. I was promoted to lead mechanic one year after I started, some of my responsibilities included, supervising, inspections of final product, engine dynamometer testing, load baking generator sets (5 KW-150 KW), engine failure analysis, special order modifications, engine assembly and ordering supplies for shop.

Education

East Central High School

Certifications

Microsoft Excel (2010 & 2013) levels 1,2,3 (Tulsa Tech & New Horizons Computer Learning Center )

Microsoft PowerPoint levels 2,3 (Tulsa Tech & New Horizons Computer Learning Center)

Microsoft Word (2010 & 2013) levels1,2,3 (Tulsa Tech & New Horizons Computer Learning Center)

Microsoft Outlook (2010 & 2013) level’s 2,3 (Tulsa Tech & New Horizons Computer Learning Center)

Microsoft Access level 1 (Tulsa Tech & New Horizons Computer Learning Center)

Lean Manufacturing 101 (Tulsa Tech)

Engine certifications obtained through Arrow Engine Company include: Emissions, Waukesha VR series, Deutz, Kilosker, Continental (C-series) & Lufkin (L-795).

References

Available upon request.

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