Customer Service Supply Chain

*** ******* ****** ******* ******* Canada N*C *P*

Phone: 519-***-**** email: **********@*****.***

QUALIFICATIONS

Microsoft Office Applications: MS Word, MS PowerPoint, MS Excel.

Software: AutoCad drawings, MiniTab.

Statistical analytical tools: DMAIC, SPC, FMEA, SOPs, Design of Experiments.

Lean tools: Root cause analysis, continuous improvement, Kaizen, VSM, Dimensional Layout.

Supply chain: Forecasting Models, EOQ, Inventory Management, Supply chain design.

Facility Design: Line Balancing, DCA, OEE, Tree Form Bill, Material Route Diagram, Capacity Design.

Technical skills: Machining operations and manufacturing (casting and molding).

Skills: Self starter, Strong interpersonal skills, Self-motivated and energetic, desire to learn, Critical thinking, Decision making, Time management, professional appearance, reliable, Geographically mobile.

Valid Driver’s license can travel, flexible shift.

EDUCATION

LEAN SIX SIGMA BLACK BELT CERTIFICATION (Present)

Master of Engineering (GPA 8.3/10) (Present)

Mechanical Engineering

University of Windsor, ON

Relevant Courses:

Metal Casting Technology, Vehicle Thermal Management, Lean Manufacturing, Physical Simulations of Casting Processes, Supply Chain and Logistics, Facilities Design and Logistics, Design of supply chains.

Other Courses:

•Supply Chain Management and Logistics, MIT open courseware (Present)

•Quality Engineering and Management, Technische Universitat Munchen (TUM), Germany (2015)

•Personality Development & Presentation Skills, Project Management, Mitacs Workshop (2015)

Bachelor of Engineering (2010-2014)

Mechanical Engineering

Panjab University, India

Relevant Courses:

Manufacturing processes, Machining, Advanced Machining Processes.

PROFESSIONAL EXPERIENCE

Research Assistant, Dr. Jerry Sokolowaski (1st January, 2015-Present)

University of Windsor, ON

Selection and optimization of metallic and ceramic crucible materials for cast iron UMSA.

•Finding a crucible material using creative approaches and search strategy and then testing whether it can withstand 1550C and various other specifications for thermal analysis. Requesting the quotation of materials from the company and subsequently using follow up skills for purchasing.

•Use excellent verbal and written communication skills to reduce the expenses.

•Assembly of experimental set up.

• Data collection and subsequently documentation in form of spreadsheets and presentations.

•WHIMS- Health and Safety legislation training

•Hands on grinding and polishing of cast iron.

•The work has been used commercially for an industrial project which has helped to improve international collaboration. Received Letter of Recommendation.

Quality Inspector, PIC Group (15th June, 2015-Present)

Syncreon Automotive, tier1, Windsor, ON

•Investigation and sorting of automobile parts in a manufacturing environment to check for the defective pieces by paying attention to detail in order to meet the quality standards and policies.

•Calibration of parts using gauges like vernier caliper and other equipment.

•Communicate with supervisors to discuss on the standards procedures and instruction given for qualifying parts.

•Read SOPs to check for procedures to be followed.

•Work energetically to fulfill assigned task.

•Implement 5S to keep work place clean.

•Use RF scanner to maintain record of all products and parts for efficient reporting.

•Coordinate changes to containment, sorting and rework methods.

•Perform visual inspection, mechanical and functional verification of parts to ensure compliance to set specifications and quality standards.

Retail Sales Associate, Grocery Store, India (1stJune-15th December 2014)

•Interacting with customer and taking product orders, communicate effectively in English, ensure customer service satisfaction by problem-solving ability to resolve issues and staying customer focused.

•Managing and supervising product distribution and delivery on time.

•Maintaining stock availability list according to customer requirements and inventory management.

•Handling finance efficiently and accurately.

•Gained customer experience through customer-facing.

• Gained flexibility within a fast-paced environment, supervisory experience, work under pressure and Tight Deadlines.

5 months industrial co-op (11thJanuary-21stMay 2014)

Ambuja Cement Pvt. Ltd, India

• Knowledge of Grinding of raw materials and packaging processes.

•Demonstrated ability to supervise individuals by establishing disciplined environment.

•Supervised manufacturing production process and routine maintenance.

•Conduction of proper tests for quality assurance.

6 weeks industrial trainee (15thJuly-1stSeptember 2013)

Ambuja Cement Pvt. Ltd,India

•Worked with boilers in thermal power plant of the company.

•Improved interpersonal communication skills by attending department meetings and various programs.

PROJECTS

• IMPLEMENTING LEAN MANUFATURING TOOLS IN AUTO REPAIR GARAGE (2015)

Implementing 5S, KANBAN, TPM, VSM, Fish bone diagram, MODAPS for auditing the loop holes and subsequently increasing the efficiency of garage. The results driven from the analysis were documented.

• IMPLEMENTED DMAIC ON HIKING SHOES BUSINESS OF HAN WAG (2015)

Used process determining factors in process improvements plan and then applied DOE, SPC and various other tools for quality control and technical analysis for the process improvement.

• DESIGN AND DEVELOPMENT OF AUTOMOTIVE ENGINE COOLING SYSTEM (2015)

Studied the techniques, technical requirements and analyzing data. Further, designed cooling system while considered the coolant pump and its flow, radiator type and dimensions, cooling fan size and its RPM.

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