Customer Service Microsoft Office
Resume:
Vicky Jusma
Medford, MA *****
**********@*****.***
EXPERIENCE Delta Management Associates, Inc. Chelsea, MA
**/**-******* ******** ******* Assistance-Financial Department
Review financial hardship forms to determine payment arrangement
Scan and attach all financial paperwork to Beyond Computer System
Notify collectors of missing information
Email hardship documents to borrowers using Microsoft Outlook
03/10-10/11 Department of Education-Clerical Department
Processed monthly payment requests in Workbench system
Researched problem accounts/Resolution on daily accounts
05/07-3/10 John Hancock Insurance Boston, MA
Payment Processor-New Business Division
Responsible for entering, refunding and depositing check payments
Process and completes withdrawals and decline letters to applicants daily
03/06-05/07 Customer Service-Long Term Care Division
Provide timely and accurate information to customer and financial advisors
Updated client’s information in database
Provided customer service to clients and their families by indentifying, researching and analyzing their needs
Answering incoming calls on a daily basis
07/04-03/06 Allied Barton Security Boston, MA
Security Officer
Served as a general security presence and visual deterrent to crime
Assisted all individuals that entered the building using a security visitor system
Reported all incidents, accidents or medical emergencies
Checked in and verified all incoming visitors entering the building
EDUCATION Lesley University
Completed two years towards a Bachelor’s Degree in Early Childhood
Development
SKILLS Microsoft Office, Windows, Internet, Lifepro, and Workbench
LANGUAGES English, Creole
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