Customer Service Representative
Resume:
Nicole Montgomery
****************@*****.***
Denver, CO
OBJECTIVE
I have plenty of skills and experiences that make me a great candidate for this position. I enjoy and, excel, in providing quality customer service.
WORK EXPERIENCE
Patient Account Specialist
May 2015 – September 2015
Centura Health
Office setting, data entry, and claim status follow up, for medical claims.
Customer Service Representative
July 2014- February 2015
CNA Insurance Centennial, Colorado
Job duties included answering inbound phone calls, and providing detailed information, pertaining to auto, medical, and workers compensation claim statuses.
Health Outreach Specialist
January 2013 - January 2014
Anthem Blue Cross Blue Shield Denver, Colorado
Inbound call center, data entry, providing benefit and account information. Included, offering other programs and benefits to members.
Customer Care Rep
January 2012 - January 2013
Convergys at ATT Denver, Colorado
High volume inbound call center environment. Duties included managing accounts, taking payments, offering and selling ATT products. Primary duties also were to provide quality customer service, data entry, and some troubleshooting.
Tech Support Rep
March 2009 - April 2010
Dish Network Littleton, Colorado
Duties were to provide technical support to customers with satellite services, and equipment. Including disconnects, moves, add-ons and changes to accounts. High volume inbound call center environment. Duties were also to assist technicians with activating/deactivating equipment and managing customer’s accounts.
Tech Support Rep
July 2008 - January 2009
ADT Security Services Aurora, Colorado
High volume inbound call center environment, assisting technicians with programming panels, multiple projects coordination, managing accounts.
EDUCATION
Colorado Technical University (online)
Some College Coursework Completed,
August 2011 - Present
Community College Of Denver Denver Colorado
August 2004 - August 2006
Metropolitan State College Of Denver Denver, Colorado
August 2000 - May 2004
Montbello High School Denver, Colorado
Was part of 21st High Technology Academy for two years, and graduated with 3.0
SKILLS
Excellent Customer Service skills
Excellent interpersonal communications skills
Ability to work in high call volume environment
Ability to work under pressure with minimal supervision
Attention to detail and through
Ability to coordinate multiple projects
Excellent Organizational and multi-tasking skills
Strong written skills
Ability and willingness to learn
Working knowledge of MS Office Suite
CAREER HIGHLIGHTS
Professionally, I have worked in several call centers, providing excellent service to customers.
REFERENCES
Danielle Gibson
Anthem Blue Cross
Tasha Hill
Supervisor, Convergys
Maria Salcido
Supervisor, Nelnet
Andrea Whitaker
Customer Service Manager
Contact this candidate