Customer Service Representative
Resume:
Aisha Wright
*** **** **** ****** *** York, NY **023
*************@*****.***
PROFILE: Skilled Customer Service Representative with additional skills in Shipping and Receiving.
Respond proficiently to deadlines and in high-pressure situations. Excellent problem solver with exceptional interpersonal, communication, and organizational skills.
EMPLOYMENT HISTORY AND EXPERIENCE
Kmart, Bronx, NY May 2013 – present
Front End Associate
Responsible for providing excellent professional customer service
Efficiently and accurately complete sales and service transactions at the cash wraps
Handle customer issues that may arise on the sales floor
Provide ownership for enhancing the customer experience
Fulton Ferry Liquidators, Brooklyn, NY August 2010 – February 2011
Sorter/Packer
Examined contents of containers
Compared contents with manifests, invoices, or purchase orders to verify accuracy
Conducted inventory on daily basis
Ticketed and labeled merchandise
TMD Temporary Agency, Baltimore, MD September 2008 – December 2009
Warehouse Associate
Received and counted stock items and recorded data manually
Packed and unpacked items to be stocked on shelves
Verified inventory computations
Investigated discrepancies and adjusted errors
Stored items in orderly and accessible manner
Burlington Coat Factory, Hanover, MD September 2004 – August 2008
Customer Service Representative
Assisted customer in selecting and purchasing merchandise
Maintained items in layaway
Received and posted customer payments
Prepared and forwarded delinquent notices
Operated electronic cash register
Processed cash, debit, and credit transactions
Resolved customer complaints and requests for refunds, exchanges, and adjustments
Almost Family, Pasadena, MD September 2001 – January 2003
Activity Assistant
Assisted patients with daily activities
Prepared and served meals according to dietary requirements
Fed clients unable to feed themselves
Prepared and submitted detailed progress reports
EDUCATION AND TRAINING
Taylor Business Institute, New York, NY
Vocational Technical Training
Business & Secretarial Science
Office Technology
Springfield Gardens High School, Queens, NY Received High School Diploma
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