Customer Service Sales

Professional Summary

Education

Skills

Work History

DEBRA MORIARTY

*** ***** ***** ******, ********, CO 80226 • Cell: 720-***-**** • ***************@*****.*** Motivated customer service specialist with 25 years in customer service and call center environments. Self-motivated with exceptional communication and computer capabilities. Personable and professional under pressure. Delivers positive experiences through high-quality customer care. Radio Telephone Operators License Second Class:

Rio Salado Community Collage - Phoenix, AZ

Coursework in Radio Broadcasting FCC Licensing

Certification: Interior/Exterior Design, 1982

TransDesigns School Of Art and Design - Scottsdale, AZ Superior verbal and written communication skills

Persuasive speaker

Local/state health laws and medical terminology

knowledge

Training development aptitude

Creative problem solver

Skilled in call center operations

Analytical thinker

Customer Service and Sales Representitive, 08/2013 to 09/2014 TruGreen – 8995 W. 44th Ave Wheat Ridge CO 80033

Addressing customer inquiries, solving problems and providing new product information. Greeted customers in a timely fashion, while quickly determining their needs. Answered customer questions about product availability and shipment times. Referred unresolved customer grievances to designated departments for further investigation. Processed cash and credit payments rapidly and accurately. Department Manager, 12/2012 to 06/2013

Walmart Super Center – 8995 W. 44th Ave, Wheat Ridge CO Maintained established merchandising standards, including window, sales floor and promotional displays. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Priced merchandise, stocked shelves and took inventory of supplies. Project Branding Director, 01/2013 to 09/2013

3800 Omnimedia – Westminster, CO

Developed seasonal and brand style guides for promotion of Promoted products and services by posing for commercials, live shows and photo shoots. Managed vendor performance to maximize profitability and achieve financial objectives. Followed up with vendors and distribution centers to track ad preparation and sales results. Suggested merchandising and flow strategies based on current data, trends and forecasts. Interior Design Consultant, 01/2003 to 12/2010

Design Intervention – 5354 Allison St. Arvada CO 80002 Consulted with clients to determine architectural preference to meet overall design goals with budget considerations regarding products and materials.

Facilitated requests regarding product information, installation methods and product upgrade options. Originated and developed creative design concepts. Described product to customers and accurately explained details and care of merchandise. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Referrals

Flooring Consultant, 04/2003 to 12/2004

Carpet Mill Outlet Stores – 7370 W. 88th Ave Westminster CO 80003 Greeted customers entering the store to ascertain what each customer wanted or needed. Assisted customers with product selection, inquiries and order customization requests. Routinely answered customer questions regarding merchandise and pricing. Asked open-ended questions to assess customer needs. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Politely assisted customers in person and via telephone. Benificary Agent, 02/2011 to 01/2012

Noridian Services/CMS Medicare – 777 Simms, Lakewood CO Investigated and resolved beneficiaries and provider inquiries and complaints in a timely and empathetic manner.

Educated beneficiaries on insurance options.

Followed up with beneficiaries on unresolved issues. Verified beneficiaries' eligibility and claims status. Resourcefully used various coding books, procedure manuals and on-line encoders. Precisely evaluated and verified benefits and eligibility. Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner. References available on request

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