Salesforce Consultant /Developer /Admin / Trainer

SUMMARY

Successfully designed and delivered secure cloud solutions for major organizations such as salesforce,MUS and NG.

Earned a reputation for designing cloud deployment strategies that mitigate risk while meeting infrastructure, employee, customer and budgetary needs.

More than 5years of experience in Salesforce CRM.

Domain expertise in E-Commerce, Retail and Utility.

Proficiency in test-driven, agile development.

Excellent communication, interpersonal, analytical and presentation skills.

Proficient in Requirement gathering and providing best design decisions to Client.

Proficient in Bulk Data Loading and Performance Impact analysis on Salesforce.

Excelled in Delivering Training, and providing SFDC expertise to Frontline CRM Cloud Platform technical support across the globe.

Rich Experience in developing Sales force Applications

Technical expertise in Sales Force, Apex, Visual Force

Deft in data analysis, data management and data migration.

Expertise in coordinating with clients, in achieving the quality delivery of project.

Proficient problem-solver who envisages business and technical perspectives to develop workable solutions.

Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.

Integrate Google Map (V3) with Salesforce.

Involved in analysis, design and development of multi-tier web-based applications.

Worked in team size of 20+ and multiple projects.

COMPUTER SKILLS

OS

Windows (9x, 2000, XP, Vista, 7)

Technologies

Sales Force, Pardot, Microsoft

Frameworks

PureMVC

Languages and Tools

Apex, java, C

Databases

SQL Server 2005

S/W Design tools

Eclipse, Force.Com IDE

EXPERIENCE

December 2012 to Present, Consultant-CRM, Cognizant Technology Solutions

Projects:

1. Instructor / Consultant

Client – Leading in Cloud Computing

Technologies – Sales Force and Pardot

Operating System – Windows, Mac, Android, IOS

Domain – Cloud

Duration – Aug-2014 to Now

Project description:

Provide thought leadership and architectural expertise to a cross-functional team charged with enhancing the customer’s inbuilt applications. Apart from this as a global Instructor I was leading the training team globally. My job was communicate with client, design training modules, measure their effectiveness, analyze the impact of new training and delivers it. I and my team also drove global certification program where we have to make 380 people to be certified within 3 months’ time frame.

Main Features:

Salesforce.com, Pardot

Roles & Responsibilities:

Conduct systems design, feasibility and cost studies and recommend cost-effective cloud solutions.

Map business requirements to the solution requirements.

Obtain customer signoff on the solution design.

Coordinated with clients to determine business, functional and technical requirements.

Coordinated with clients to design the Business Model and giving instant workaround.

Successfully develop feature packages that include use cases, work-flows, requirements and functional specifications for hand off to development team.

Conceptualized all aspects of developing Salesforce.com and implementing custom CRM solutions.

Performed configurations and customizations of the Force.com platform across a variety of industries.

Implemented reports and other analytical metrics used by management to make business decisions

Led projects throughout all phases of the development life-cycle from planning to deployment.

Developed Apex classes, controllers, triggers, Visualforce pages and Visualforce email templates.

Communicated in a collaborative environment working with small teams on projects.

Integrated third party products with Salesforce.

Delivery of Training in Salesforce for audience across the globe.

Conducted targeted training programs for new Tier 1/Tier 2 support resources and Administrators. (Pass rate for ADM 201 was 95% for DEV 401 was 98% and for ADM 211 was 92%, Audience were of Non-technical background)

Created Knowledge Base article.

Editing/Enhancing customized Salesforce Course Content.

Delivered course content, assessments, identifying and closing Knowledge gaps.

Involved also as SME for APAC and AMER regions.

2. SME / Business Analyst

Client – Leading in Cloud Computing

Technologies – Sales Force and Pardot

Operating System – Windows, Mac, Android, IOS

Domain – Cloud

Duration – Dec-2012 to July-2014

Project description:

Responsible for designing and implementing salesforce.com solutions, including configuration, customization and deployment for a variety of large and mid-size companies. My role in this project was Salesforce.com SME and Tech Lead. Providing product knowledge to team, help them in resolving product related issues, help them in resolving cases created by Salesforce customers, updating their knowledge during each new release.

Main Features:

Salesforce.com, Pardot

Roles & Responsibilities:

Involved as a SME of Salesforce to provide instant solution for Premier/Admin Customers.

Coordinated with clients to design the Business Model and giving instant workaround.

Conceptualized all aspects of developing Salesforce.com and implementing custom CRM solutions.

Performed configurations and customizations of the Force.com platform across a variety of industries.

Implemented reports and other analytical metrics used by management to make business decisions

Led projects throughout all phases of the development life-cycle from planning to deployment

Developed Apex classes, controllers, triggers, Visualforce pages and Visualforce email templates

Integrated data into SalesForce from multiple sources by using DataLoader Experience architecting and by building solutions within the Salesforce portal.

Communicated in a collaborative environment working with small teams on projects.

Integrated third party products with Salesforce.

July 2010 to December 2012, Salesforce Developer, Zensar Technology Solutions

Projects:

1. Salesforce Developer

Client – Morrison Utility Services

Technologies – Sales Force

Operating System – Windows, Mac, Android, IOS

Domain – Cloud

Duration – July 2010 to December 2012

Project description:

Morrison is one of the leaders in Utility Domain where they shifted the whole business model in Salesforce. Zensar implements the whole salesforce/ force.com for MUS.

Main Features:

Salesforce.com, force.com

Roles & Responsibilities:

Designed and built cloud service models including Infrastructure-as-a-Service, Platform-as-a-Service, and Software-as-a-Service for MUS.

Responsible for gathering requirements from key users.

Used Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL an SOQL queries, Locking statements, Transactional control and Exception statements to invoke Apex triggers

Used Batch Apex to build an archiving solution that ran on a nightly basis, looking for records past a certain date and added them to the archive.

Worked with Ajax toolkit to invoke Apex through anonymous blocks and Public web service methods.

Worked with Global variables and expression language syntax to manipulate data types for conditionally executing operations

Worked with Methods to insert and update records without re-directing users to a new record.

Worked with Standard Controllers and record identifiers to implement automatic record retrieval and display/update a record's data, bind input fields to new records, display warning and error messages, create links for form processing, place command buttons and create custom messages, implement nested Visualforce pages.

Worked with Visualforce components to customize captions, headers and footers of a table and to embed a standard list view of an object's records.

Worked with Visualforce List Controllers to act on a set of records with pagination and iterate over a list of records to produce output in a list.

Worked with Visualforce Style sheets and Static Resources to augment all standard styling on a Visualforce page and utilize un-stylized text output to gain full control when iterating over lists of data.

Laid the groundwork for the Force.com platform by creating custom objects, fields, tabs and filled object data using Data Loader.

Worked with Anonymous Blocks that could be compiled and executed using System Log Console, Force.com IDE and Web Services API call.

Worked with Formula fields for calculation, related object display, integration and data realization.

Worked with Organization Wide Defaults, Role Hierarchies, Sharing Rules and Manual Sharing to implement Record-based sharing.

Worked with Profiles and Administrative permissions to grant/deny users access to platform features.

Worked with Setup Audit Trail to gather information about client usage.

Proper implementation of project from Dev sandbox to Production sandboxes.

Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for integrity of the data.

Integrate Form Assembly and Google Map (V3) with Salesforce .

EDUCATION

June 2006 to June 2010

B-Tech In Information Technology

Techno India Salt-lake

June 2004 to June 2006

WBHSE

A.K.Ghosh Memorial

June 1994 to June 2004

WBSE

St Lawrence High School

CERTIFICATIONS:

Salesforce.com Certified Developer (DEV 401)

Salesforce.com Certified Administrator (ADM 201)

Salesforce.com Certified Advanced Administrator (ADM 211)

Salesforce.com Certified Instructor (Admin Essentials for New Admins)

Salesforce.com Certified Sales Cloud Consultant

PERSONAL DETAILS:

Name : Abhik Modak

Father’s Name : Ajit Kumar Modak

Date of Birth : 20th December 1987

Present Address : 0748 (3517) Soho Central Private Residences Mandaluyong, 1500, Philippines

Permanent Address : P-13A, South Eastern Railway Co-Opt, Kamdohari Purba Para. Garia.

Kolkata -700084.

Languages Known : English, Bengali, Hindi

Email id : *****.*****@*****.***

Contact Number : +63-917*******

Passport Number : J3248751 (Valid till June 2020) Visa in Philippines Valid till 5th January 2016

AEP Card Number : NCR-201*-**-****

HONORS AND AWARDS:

Awarded Best Floor Trainer SME Runner-Up – March13 from Cognizant.

Won the Tech Champs - Alliance Award- September13 from Cognizant.

Awarded Annual Excellence award (2010 - 2011) from Zensar Technologies.

From Alpha Pentathlon School vs. School competition (alpha TV_BANGLA) CERTIFICATE of Zonal Runners Up.

From INTER-CATHOLIC SCHOOLS FOOTBALL TOURNAMENTCERTIFICATE of B_Division WINNERS.

HOBBIES AND INTERESTS:

Football, Photography,Cricket, watching movies and listening music.

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