Microsoft Office Technician

CHRIS FITZHUGH

**** ***** *****, ********, ** ***34, 270-***-****, acr3cc@r.postjobfree.com

OBJECTIVE

My technical skills and experiences include: Computer hardware troubleshooting and repair. Building, troubleshooting, and repair of digital circuits using computer programs, oscilloscope, test probes, digital multimeters, and frequency generators. Basic CAD/CAM software programming. Developing, troubleshooting, and implementing PLC programs. Building and troubleshooting hydraulic and pneumatic circuits. Programming and setting Variable Frequency Drives. Installing, troubleshooting, and repairing Motor Controls. Basic programming of Mitsubishi and Fanuc Robots. Reading and interpreting electrical schematics used for diagnosing and troubleshooting digital circuits. Developing and designing electronic circuits using logic gates and Boolean algrebra. Experienced in surface mounted and through-hole soldering along with being IPC certified. I also have experience using various Microsoft Office programs.

I have graduated from Southcentral Kentucky Community and Technical College with an Associates degree in Engineering and Electronics. I also have an Associate’s degree from Daymar College in computer repair.

EXPERIENCE

2/2/2015 TO 9/29/2015

Harman (Through AcroCorp)

Franklin, KY

ANALYSIS TECHNICIAN

Perform analysis of units that failed either during or after production to find out the cause of the failure.

Use equipment such as multimeters, diagnostic and test equipment, schematics, Design-To-Build Cad program, computer programs, bench tools, and databases to aid in analysis of units.

Used proper procedures and processes to either reintroduce units back into production or ensure that units were sent to the proper personnel to be repaired.

Escalated certain critical issues to the proper personnel for resolution of those issues.

Communicated by email and other means issues that are of importance and concern regarding units or the cause of the failure of the units.

Use various Microsoft Office programs to aid in performance of duties.

8/4/2014 TO 1/30/2015

C.T.D.I. (Through Vertek)

Nashville, TN

ELECTRONICS TECHNICIAN

Interpreted engineering drawings and instructions such as schematics, wiring diagrams and technical manuals.

Used standard test equipment. Followed engineering guidelines to carry out tests.

Analyzed test results.

Recorded data on test results and equipment performance.

Calibrated and maintained test equipment.

Assembled circuitry.

Replaced defective components.

Experienced in digital and analog electronics.

Used multimeters, voltage meters, soldering stations, desoldering stations and circuit tester.

Use various Microsoft Office programs to aid in performance of duties.

5/10/2013 TO 12/5/2013

ShopHQ

Bowling Green, KY

CUSTOMER SERVICE REPRESENTATIVE

Enter and submit customer information when purchasing items.

Submit orders for shipping and delivery.

Provided support, by computer, for various customer problems as they arose.

3/2/2008 TO 1/12/2012

Simpson County Fiscal Court

Franklin, KY

911 DISPATCHER

Answered calls on 911 phone line and dispatched appropriate agency depending on situation.

Provided agencies by radio with information on person(s), vehicle(s), and any other information requested.

Entered or queried FBI criminal database for information on individuals.

11/16/2004 TO 8/12/2007

Dell

Nashville, TN

OPERATIONS TECHNICIAN

Answered calls from factory floor for mechanical and technical problems and then dispatched and/or assisted maintenance staff or IT staff with problem area.

Managed resources through use of computers and monitoring software to ensure smooth production flow.

Performed troubleshooting on computers and electronic equipment in warehouse, with IT personnel, to help with issues affecting production flow.

Performed some logistics to help with production of shipments.

Used Microsoft Office programs to aid in performance of duties.

2/9/2004 TO 11/16/2004

Spherion (For Dell)

Nashville, TN

TECHNICAL PHONE SUPPORT TECHNICIAN

Provided instructions by phone to customers on diagnosing and/or repairing computer hardware or software issues.

Kept daily log of phone calls and interactions with customers.

Dispatched appropriate technicians to customer sites for repairs to customer’s computers and related hardware.

Provided conflict resolution for customers with escalated problems and issues concerning their computers and related hardware.

EDUCATION

9/2012 – 5/2014

Southcentral Kentucky Community and Technical College

Bowling Green, KY

ASSOCIATES

Engineering and Electronics

Electronics, digital circuits, hydraulics and pneumatics, basic CAD/CAM software, PLCs, Variable Frequency Drives, motor controls, and robotics and automation.

9/2002 – 5/2004

Daymar College

Bowling Green, KY

ASSOCIATES

Computer Repair and Networking

Computer building and repair hardware/software, basic networking technologies.

CERTIFICATIONS

IPC Soldering Certification

National Career Readiness Certification

A+ Certification

Electronic Tester

Industrial Electronics Technician 1

Maintenance Technician

Automation Technician

Robotics and Automation Technician

Industrial Maintenance Electrical Mechanic

Electrician Trainee Level 1

Electrician Trainee Level 2

REFERENCES

References are available on request.

Contact this candidate