Customer Service Representative
Resume:
Profile
Seeking a good opportunity in a good company that enables me to improve my skills, increase my practical experience, and expend my knowledge.
Experience
Reliant Energy
Customer Service Representative : May 08, 2015 – August 18, 2015
Articulated communication skills and adeptness resolving issues under time.
Demonstrated ability to log all notes and follow up information accurately.
Problems resolution and politeness.
Was able to use my salesman skills and adapt to a new environment
Jim Adler & Associate – Houston, TX
Specialist Documents Identifier: June 07, 2014 – April 20, 2015
Performed routine clerical duties involving processing requests for court documents.
Received and filed documents and vital records; maintained all files as keeper of files and records for the office.
Ability to arrange documents under correct templets.
Analyzed documents according to department.
Articulated communication skills and adeptness resolving issues under time.
Opened mail, prioritized requests and then filed requests with appropriate staff.
Citizen Law Firm – Houston, Texas
Call Center Representative: September 5, 2013 – June 03, 2014
Demonstrated ability to log all notes and follow up information accurately.
Able to take credit card over phone.
Organized and implemented logistics pertaining to service calls.
Was able to answer between 75-90 calls a day.
Helping with the translation between the clients and the lawyers, and the translation of legal contracts and documents.
Williamson & Rusnak Law Office – Houston, Texas
Claims Specialist: Claim Specialist March 24, 2013 – September 4, 2013
Served as a Claims Specialist reporting office attorneys handling primarily civil litigation.
Assisted clients with their class action claims.
Obtained and processed tax returns and monthly profit and loss statements for individuals and businesses claims.
Filed claims for individuals and businesses in class action lawsuits.
Coordinate faxes and maintain legal records.
Type and compose legal documents and letters utilize MS Word and Outlook.
Helping with the translation between the clients and the lawyers, and the translation of legal contracts and documents.
Pizza Hut – Houston, Texas
Customer Service Representative: April 15, 2011 – April 18, 2013
Become the lead “go-to” person for new employees and particularly challenging calls as one of company’s primary mentors/trainers of both new and established employees.
Communication skills.
Customer satisfaction.
Problems resolution and politeness.
Maintain knowledge of current sales and promotions.
Ordered and organized supplies.
If needed, helped with cooking.
Provide excellent customer services.
Cash management.
Helped company attain the customer services ratings.
Exxon Mobile – Houston, Texas
Student Clerk: Student Clerk May 20, 2009 – December 08, 2009
Managed a high-volume workload within deadline-driven environment.
Preform general office duties, such as ordering supplies, maintaining records management database systems, and preformed basic bookkeeping work.
Answered phone calls and directed calls to appropriate parties.
Made weekly worldwide incident reports.
Met any needs engineers wanted.
Education
Stephen F. Austin High School Houston, Texas
High School Diploma May 2010 with 3.5 GPA
Additional Skills
Bilingual – English and Spanish
Good organizational and research skills
Type 70 wpm.
Excellent verbal and written communication skills
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