JEFFERSON JAFRY

** ********* ** *** ** cell first Scarborough, ON M1E 4L2

(416) 321 – 2027 acr3b1@r.postjobfree.com or 416-***-**** blackberry

OBJECTIVE: Customer Service Agent, IT,Sales.IT sales, driver,account mgr,lead generation dept. and tons of experience and sales. Driver G license driver abstract perfect and worked as a full time driver.Have car also can work Tim Hortons,Wal Mart,Banks,call center.

SUMMARY OF EDUCATION

●Over 5 years experience as Customer Service Agent and Telephone Researcher

●College Certificate in MS Office and A+ and Customer Service Training

●Excellent communication, telephone, computer and customer service skills

●Patient, calm and able to work well under pressure and with a variety of people

●Answered telephone inquiries, answer financial questions and solved problems

●Introduced services, prepared bills, received payments and entered data

●Helpful, friendly, hard worker, reliable, punctual, flexible, adaptable and fast learner

Starting on weekends Web designing At NASIT school at Birchmount & Sheppard

COMPUTER SKILLS

●MS Office, A+, Microsoft Sales Specialist, Cisco, MCP, MCSE and Network+

● Skilled at learning new software and accurate data entry abilities.1998,then 2007 to 2011.

WORK EXPERIENCE

411. ca –Telesales Account Manager, Sales, Data minding, 2008-2010 Oct.

MISCO Canada Computer Catalogue Company (now tiger direct) 2004– 2007

●Winner of numerous sales awards kick backs from Microsoft, Lexmark, Seagate, dell

●Provided computer systems, accessories to my corporate clients, cold calling

●Reactivate old accounts, rmas, accounts payable such as OPP, HP, IBM, Liberal offices

In Scarborough.4 hrs per day on phone 110 calls per day Last job speedy now on EI benefits.

CUSTOMER SERVICE – 2003 – 2004

Sheraton Hotel, Toronto at the same time walker information also call center.over 200 calls per day.Research company clients Florida power lines,Esso,HP,Coke,etc...

●Booked rooms for corporate and family events and handled telephone inquiries

●Marketed hotel accommodations and amenities promotions and increased business

CUSTOMER SERVICE REPRESENTATIVE-RECEPTION 2001 – 2004

AcNielson, Scarborough

●Operated busy switchboard and answered and directed customer telephone calls

●Responsible for ensuring all security procedures are followed and viewed cameras

Also contracts with IBM Walt Disney, Sensermatic with Kelly sevice,intergra,pro temps

PERSONAL ATTRIBUTES AND INTERESTS

And if you company hires government pays 60%of salary wage sub with YMCA.

●Highly motivated and flexible hours love going to the gym. Born in Toronto.

●Food Bank volunteer, Leafs die-hard fan & buffalo bills faithful, enjoy reading.

MORE

REFERENCES AVAILABLE UPON REQUEST

Since 2010 I have been going to school N.A.S.T. taking Web design, office,A+,and network +.

Also within 2009 and 2013 I have been going to gateway café, JVS,jay trucking school, envision,

Employment source and YMCA, still going there to get the first thing that comes up.2006 to

2007 full time driver for speedy, car parts and customer service, sales and balancing the books

To the bank everyday. Background check no problems and clean driver abstract.2009 to

2013 oct 1st part full time driver, driver helper bed and futon place 1261 Kennedy rd went other duties, moving and displaying furniture and updating bank accounts

Out business dec 14th 2013 m1p 2l4 ph 416-***-**** last job.

June 2014th till June 30th working for elections Canada as D.R.O and

Oct 27th 2014 R.O. for mayor elections in Toronto also called in elections

For Mayor race in Hamilton and last one Whitby elections Nov.2014.

Start A.S.A.P. any shift,any day,even night shift ( also have car)

Mar 03 2015 started teleperformance as Sling agent

Customer service,sales,and tech dept for streaming devices, Roku stick,Ama

Zon fire TV for internet over TV for helping USA customers to make sure they can

See the packages they signed up for on the TV,Iphones,lap tops, accounts updates,

Shipping tracking numbers, reset passwords, calls are about 150 per day, refunds,

Taking visa,MC,American express cards,most calls are tech calls love the job

Still there the parking and gas is 30 dollars a day need something closer. Also

We did training Xbox,HBO,Nexus player google chrome cast.

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