Customer Technician

Location:

Posted:

October 17, 2015

MARK COATS

***********@*****.***

OBJECTIVE

Seeking a position utilizing my skills and abilities with the opportunity for promotional growth

SKILLS

Microsoft Software Proficient Knowledge of Apple and Android devices Money handling experience

Final Cut Pro Proficient Problem solving Verbal Communication Skills

Adobe Photoshop Operate tools and machinery Creative Thinking

EXPERIENCE

Best Phone Repair, Daly City, CA

Phone Repair Technician

October 2014 – August 2015

Greet customers

Listen to customer description of device malfunction

Examine device to identify problem

Explain to customer fee associated for repair

Assist customer in completing documentation for permission to repair device

Handle all payments made with cash or credit card

Sell screen protection cover and other device accessories

Replace battery, shattered screen, earpiece speaker, speaker phone, repaired water damage devices, key pad buttons, and software problems

FedEx, South San Francisco, CA

Package Handler

January 2014 – August 2014

Sort packages for delivery

Scan packages to assure loading onto right truck

Operate heavy machinery such as: conveyor belt, forklifts and trucks

Load truck with packages set for delivery

Arrange packages on truck to assure all packages fit accordingly for delivery

Exploratorium, San Francisco, CA

Facilitator

June 2007 – Present

Maintain all exhibits

Set up science demonstration at various schools within S.F.U.S.D

Use traditional and digital technology to create educational presentations

Create YouTube video to make educational presentation---click link http://youtu.be/oUHoPQQY6js

EDUCATION

General Education Diploma-May 2012

REFERENCES AVAILABLE UPON REQUEST