Customer Service Software Testing

DANIEL ALVARO

**-** **** ******

Astoria, NY ****6

Phone: 347-***-****

Email: *******@*****.***

LinkedIn: www.linkedin.com/in/danielalvaro

JUNIOR SOFTWARE TESTER

A consistent, dependable, can-do professional with a proven track record of success. Comprehensive training in exploratory, functional, and usability testing with additional skills in risk analysis. Recognizes the importance of quality and gives the highest priority to achieving accuracy. Demonstrates a high level of initiative and possesses the ability to recognize what needs to be done. A life-long and continuing dedication to learning has led to software testing where focus, teamwork, and attention to detail are their own reward.

TECHNOLOGY & TESTING PROFICIENCIES

Testing Tools:

XMind, Trello, qTest

Currently learning Selenium, TestComplete and SoapUI

Programming Languages:

Currently learning HTML, CSS, Python, MySQL

Software Testing Projects:

2015 – Performed Usability, Integration, and Stress testing on the Website and iOS platforms for the NYC Guide HS App in collaboration with the Heckscher Foundation.

EDUCATION

Per Scholas 2015

Software Testing

Learned Rapid Testing Applied (RTA) and Rapid Software Testing (RST) that covers quality concepts, techniques and objectives of testing

Worked through several testing projects and challenges utilizing various testing tools and developed test strategies, coverage, defect analysis, and reports

Buffalo State College 1981

Bachelor of Science in Education

PROFESSIONAL EXPERIENCE

BRGR, New York, NY 2014 – 2015

Cashier / Server

Responsible for $1,000 in transactions per shift with a 100% accuracy rate for 16 consecutive months

Successfully completed and earned a Food Handler’s Certification

Performed exemplary customer service in a team setting, and was consistently recognized for “going the extra mile”

Joy Berry Books, New York, NY 2009 – 2013

Production Artist / Recording Engineer

Created layouts for several series of children’s books by a best-selling author who has sold over 85 million books

Regularly met with author to organize and prepare files for printing

Engineered, led. and edited voice-over recording sessions by coaching talent to ensure client satisfaction

Proofread every book, chart, and tip sheet the company created ensuring the highest of standards were being met

The Wall Street Transcript, New York, NY 1998 – 2009

Preprint Production Artist

Produced reprints of articles while hitting weekly hard deadlines and working extended hours to ensure job completion

Sought out tutoring in proofreading, then volunteered to help out with Quality Assurance practices

Liaison between Supervisor and Printing to ensure quality standards and deadlines were met

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