Robert Loftin

*** ******* **

Milton ON, L*T *K*

647-***-****

acr38k@r.postjobfree.com

Objective: My objective is to obtain a position that utilizes my leadership in a challenging IT environment. I have been a proven team member who can support network installation, configuration, repair, maintenance, troubleshooting, windows servers AD/Exchange, and related services though exceptional technical and customer service support to clients. I'm a Jack of all traders with a passion for Computer Technology.

Strengths

Problem solving, installing and configuring LAN/WAN environments, Cisco Routers, Switches, ASA firewall, Juniper NetScreen, VMware ESXI 5.5, Proficient with Windows 7,8,10 Server 2003,2008,2012, (Active Directory, Exchange),SCCM, SCVVM, Hyper V 2012r2, Citrix, Microsoft Office, Mac OS X, Linux/Unix, Remedy 7, Lotus Notes, Cat 5e, 6 and fiber Installation. Being a point of information and training current team member and customers as needed.

Professional Experience

First Canadian Title, Oakville ON 2014- Present

Network Operations Centre Technician

This position provides a high level understanding of systems and networking support for production/pre-production/staging network, and servers. Provide tier 1/2/3 support along with being the point of escalation as it relates to environment outages. Daily duties comprise of resolving technical issues within VMware\Microsoft\Citrix virtualized enterprise environment. A NOC technician works closely with the Technical Service team in the resolving minor to complex system and networking issues; with the use of many system apps and tools we maintain documentation of processes, procedures, troubleshooting guides and change management logs of 1000+ devices. This position require us to work with all external vendors during implementation and any environment outages. 7/24/365 Support

SunGard Availability Services, Mississauga ON 2014- 2014

Operations Specialist II

Leading an IT team of 6 to support hardware and software operations changes including 100’s of servers and varies network devices. Duties include developing, implementing and monitoring customer network/server environment. This lead position requires resolving or escalating problems/incidents. I must identify reoccurring issues and incidents, make recommendations and submit incident tickets for problem management review. Focus on the current workflow relating to processes and services by making suggestions for improvement.

SunGard Availability Services, Mississauga ON 2012 - 2014

Operations Specialist I

Currently providing training to the Data Center Specialist staff to ensure the support provided in a 24/7 environment is effective and accurate. Position requires interaction daily with manager, supervisor, peer groups, and customers. Respond to requests for assistance in a professional and courteous manner. Support IT initiatives and projects by providing feedback, suggested changes and opportunities for improvement. Ensure that established procedures for batch processing, backups, troubleshooting, and the signoff of all assigned production jobs are complete. Actively monitor server systems, application readiness and batch processing. Ensuring that systems are available and performing as expected.

SunGard Availability Services, Aurora Co 2007 - 2012

Sr. Data Center Operations Technician

Assist tier 1 support with technical know-how for Windows XP/7 and Windows Server 2k3/2k8 systems users. Perform day-to-day moderately complex, to complex problem diagnosis/isolation of customer server infrastructure and network components. Identifying hardware failure(s) and performing required hardware diagnostics. Daily duties include installing all OS versions (Microsoft, Linux, VMware ESX, and Apple), basic Cisco network equipment configuration and providing Active Directory assistance for internal SunGard employees.

University of Colorado at Denver 2008 - 2009

Domain Migration Technician

During this contract role I provided active directory expertise to the Project Managers, supporting over 20,000 users for domain consolidation. Duties include create/maintain/delete/support user and group objects, and setting up and maintaining security permissions. Create, administer, service, test accounts and groups as required. I played a heavy role in configuration of corporate handheld devices and outlook email accounts. Also worked as Lead Apple/Mac Specialist during domain consolidation

Unisys, Englewood Co 2008-2008

Dell HW/SW Field Technician

Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems. Install and optimize HW/SW/Networking product and configurations at customer sites. May diagnose and resolve product performance problems. Ensure customer satisfaction, by advice on preventative maintenance and configurations that may impact product performance.

VeriCenter, Aurora Co 2004 - 2007

Data Center Operations Technician

I provided technical assistance to customers for Tier 1. Log, unpack, assemble, rack, and perform power-up activities for infrastructure or customer components in the designated area. Under supervision, build Windows, Linux, or Solaris environments per the approved technical build documents. Perform customer tape changes or packaging for off-site requirements. Provide responsive customer support and basic problem diagnosis in order to meet service level agreements.

Stanley Steemer, Englewood Co 2001 - 2006

Customer Service Advisor

Help desk for inbound and outbound customer related sales and concerns. Avg. (60-100) Calls in a shift Scheduling and dispatching fleet in ever day operations. Data entry of daily sales logs, and varies administrative task.

Best Buy, Aurora Co 2000 - 2001

Service Desk Technician

Provide customer service support in PC / Printer/Laptop setup installation, configuration, hardware, software, anti-virus, diagnostic, system restores, data migration, Other duties did include cell phone activations and troubleshooting.

Summary of Hardware/Software Qualifications: Platform Support: Cisco IOS, Dell, HP/Compaq Desktops and Laptops. Microsoft Hyper V, Microsoft Server 2012, 2008, 2003, 7/8/10 Workstation, VMware ESXi, Citrix, Exchange 2007, 2010, Mac OSX, NNM (Network Node Manager), BSM (Business Service management)

Education and Credentials

College of America Denver Colorado

-Associate in Computer Information Systems, 2001

A+ Certification, 2001

Dell Certified System Expert 2008

Network+ Certification 2011

CCENT 2012

CCNA 2013

Microsoft Certified Professional (MCP) 2013

Microsoft Technology Associate (MTA) 2013

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