Information Technology Management
Resume:
Tampa, Florida *****
******@*****.***
Re: CIO / CTO / IT Director / IT Manager Position Position:
I have extensive experience in all facets of Information Technology. As a technology manager, my primary responsibilities have been the overall management of the Information Technology Function for various multi-billion dollar domestic and international corporations.
I have spent the last twenty years in the Healthcare Industry. First as a consultant, providing management and technical consulting services to two hospital corporations, associated medical practices, and medical services companies and then as Regional Technology Director for the Florida Region of Iasis Healthcare including their owned physician’s practices.
In addition, I formally held the position of Vice President of Computer Services for JWT Group, parent company of such companies as J Walter Thompson Advertising and Hill & Knowlton Public Relations, until the acquisition of the company by WPP Group, PLC. As a result of the acquisition, the entire JWT Corporate Information Technology Department was eliminated. Subsequently, as the senior IT Executive at JWT Group, I was contracted by the successor company to provide IT consulting services to the various subsidiary companies. I also have extensive Banking, Retailing, Manufacturing, and Distribution experience having managed technology departments in those industries.
My formal education includes a BS in Computer Science from a top ten engineering school as well as numerous specialized management and technical courses.
If I were to differentiate myself from other candidates, I would say that I am a manager that is highly technical as opposed to the typical Information Technology Manager who I would describe as a technician that manages. As such I have been assigned Corporate Management responsibilities which have included participation in several Chairmen’s Committees responsible for two major corporate acquisitions and consolidations, as well as special projects both inside and outside of the Information Technology Department. In addition to my Information Technology responsibilities, I have been responsible for the construction and administration of various corporate facilities.
My specialty is utilizing technology in a cost-effective and efficient manner, tailoring the level of technology to a particular corporate culture while maintaining strict budgetary control and an exceedingly high level of customer satisfaction. I also have been extremely successful in developing the respect and the skill level of the people who report to me.
I look forward to hearing from you in the near future in order that we may more fully explore your requirements and my qualifications for this position.
Sincerely;
Robert S. Silver
ROBERT S. SILVER
9820 Compass Point Way, Tampa, FL 33615
813-***-**** ******@*****.***
CIO / CTO / IT Director / IT Manager
Technology and business visionary with over thirty years of hands-on experience in planning, developing, and implementing cutting edge information technology solutions for multi-billion dollar enterprises. Strong record of success in creating robust IT architectures and infrastructures. Proven ability to bring the benefits of Information Technology to solve business issues while managing costs and risks. Demonstrated track record of contribution to the success of an organization by effective translation of senior management objectives through collaboration with internal departments and external business partners.
LEADERSHIP STRENGTHS INCLUDE:
• Budget Oversight • P&L Accountability • Project Management
• Vendor Management • RFP Management • Software Development
• Staff Training, Mentoring & Team Building • Performance Management • Internal Consulting
• Corporate Acquisition & Consolidation • Change Management • Strategic Planning
• Technology Architecture & Integration • Management Direction • Executive Relationships
• Information Technology Infrastructure Library (ITIL) • Service Level Agreements • Quality Assurance
• Policy and Procedures Development • Security and Disaster Planning • Cost Containment
NOTABLE ACHIEVEMENTS
Responsible for an IT Department with a staff of 60 professionals and a budget in excess of $5.5 million that was responsible for all Information Technology Processing for multiple divisions in over 50 offices around the world.
During my career I have personally mentored several people who have achieved Senior IT Management Positions.
Developed the concept, cost justification, and plan to relocate all Corporate and Divisional back office functions to a more cost-effective geographic area. Personally supervised the successful execution of the plan.
Purchased, designed, and supervised the built out of the 85,000 sq. ft. Tampa office complex with a 14,000 sq. ft. computer room. Relocated the corporate IT department from N.Y. to Tampa, FL.
Re-developed divisional applications systems with emphasis on tight integration with Corporate Financial Systems.
Planned and directed the integration for two major corporate acquisitions that resulted in an annual information technology cost reduction of $2 Million.
Spearheaded consolidation of four regional datacenters resulting in a savings of over $1 million each.
Negotiated all equipment leases and the method of acquisition and disposal of hardware at the central computer site, 14 remote locations and acquired companies with a total equipment value in excess of $9 million.
TECHNICAL EXPERTISE
• Windows Servers, NT, 2000, 2003, 2008, Active Directory • TCPIP Network Design, DNS, DHCP, Firewall
• Novell Netware, NDS • LAN & WAN Ethernet Networks, 3Com, HP, & Cisco
• UNIX, Linux Servers • 802.11 WIFI Wireless Networks
• Windows Workstations, 95, 98, 2000, XP, Vista, Windows 7 • MPLS, T1, Metro Ethernet Network Infrastructure
• Microsoft Office, 2000, XP, 2003, 2007, 2010 • Voice PBX Systems including Avaya/Nortel VOIP
• Symantec Enterprise Solutions • Hardware Configuration, Virtualization
• IBM Mainframe, VSE, VM, MVS, MVS/XA, Z/OS • COBOL, ASSEMBLER, VSAM, DL/1 Programming
• CICS Applications & Systems Programming, VTAM, NCP • HP, Dell, IBM Servers & Workstations
• Lotus Notes • Lawson & MSA Financial Systems
ROBERT S. SILVER - Page 2
PROFESSIONAL EXPERIENCE
IASIS HEALTHCARE – REGIONAL TECHNOLOGY DIRECTOR - NOV 2010 - PRESENT
Provide Information Technology, Communications, and Management Direction to the Florida IASIS Healthcare Region and its subsidiary, Physicians Group of Florida.
Designed and implemented a regional Metro-E communications network that connects over 25 newly acquired facilities.
Implemented a thin client based information system to provide Kiosk based information boards in all major facilities.
Restructured voice communication facilities which yielded $200,000 annual savings. Implemented an integrated Voice over IP (VOIP) telephone network to connect all regional facilities.
Developed Service Level Agreements (SLAs) with user community which greatly improved Customer satisfaction.
Design and administrate multiple large-scale technology infrastructures, TCPIP, LAN, WAN Network environments, server farms, and desktop clients. Servers supported, Novell NetWare, NDS, Windows NT, 2000, 2003, 2008, Active Directory, UNIX, LINUX. Desktop clients supported, Windows 7, Vista, XP, 2000, ME, 9X, 3.11, OS/2.
Implemented campus wide 802.11 wireless networks (WIFI) with Radius Server security.
Pioneered client’s use of Virtualization of Desktops and Servers.
Implemented ITIL, Information Technology Infrastructure Library, and methodology.
Provided connectivity utilizing 3Com, HP, Cisco, Lantronix, Digi, and Barracuda products and network appliances.
Designed, modified and implemented a room service system to service individual patient’s dietary needs.
Replaced HP Network Infrastructure with Cisco Equipment after IASIS Florida Region was acquired by HCA.
SPECTRA BUSINESS SYSTEMS, INC. - CIO / IT DIRECTOR - FEB 1989 – NOV 2010
Management/IT consultant specializing in both management and technology consulting. Consulted for nationally known companies in New York, Detroit, and Tampa, including two major Hospital Corporations, Medical Practices and associated Medical Industry Companies, Advertising Agency, Market Research Firm, and two Supermarket chains.
Provided total overall management of the technical function for clients. Intercede for corporate clients in their negotiations with Information Technology Service Bureaus, Hosting Services, and Vendors. Provide strategic planning and budgeting services. Manage client development projects and support personnel. Design and implement methodology to provide cost reductions in day-to-day operations.
Supported various IBM Mainframe Environments. Design and implement various corporate mainframe and client-server application systems. Provide technical support for batch and CICS Online Applications and the overall systems programming and operations functions.
Responsible for client projects that encompassed downsizing of major IBM Mainframe Applications to Client-Server environments utilizing CA-REALIA Cobol, Assembler, and CICS products.
Provided complete support of personal computer applications software, Microsoft Office Suites, Lotus Notes, Symantec, etc. Provide custom programming services.
Provided support for and advice on corporate voice and data communications requirements and disaster planning.
Implemented McKesson’s HIS Advanced Clinical products, CPOE, Electronic Medical Records (EMR), STAR, HPF, HED, PHS, HSM, etc. Support various Departmental Hospital Systems, Pyxis, NewWave, Lab Interfaces, etc. Provided user support for Lawson financial systems. Implement HIPAA compliant hardware and software solutions.
Implemented MedMaster, Doctor Practice Management Software for various clients.
JWT GROUP INC. (Parent Company of J Walter Thompson Advertising)
VICE PRESIDENT OF COMPUTER SERVICES - MAY 1983 - MAY 1989
Responsible to senior management for the corporate direction of technology. Directed a staff of over 50 professionals responsible for applications programming, systems programming, communications, office automation, personal computers, computer operations, data control, and data entry. Management responsibilities included planning, staffing, personnel development, budgeting, and contract negotiations. In addition, was responsible for the physical operation of the company's multi-divisional Tampa office campus.
Chief consultant on technology to the executive team. Contributed to the definition of key strategic business objectives leveraging JWT’s Information Technology capabilities.
Successful turnaround of the company's Information Technology Department. In less than six months restructured technical infrastructure and personnel. Created a dynamic, state of the art, performance driven team, which by account of other top managers in the company performed above and beyond their expectations.
Significantly improved the service levels, computers' and networks' robustness, and systems' security.
Built and mentored the management team for the IT organization.
ROBERT S. SILVER - Page 3
Provided technical and business support for various domestic and international business units in over 50 countries.
Negotiated all equipment leases and method of acquisition for the upgrade of all Information Technology equipment.
Developed the concept, cost justification, and relocation plan to relocate all Corporate and Divisional back office functions to a more cost-effective geographic area.
Acquired, designed, and managed the construction of the company's 85,000 sq. ft. Tampa office complex, including multi-divisional office space and a 26,000 sq. ft. data center.
Planned and implemented the relocation of the Corporate Information Technology Department from New York to Tampa.
Increased productivity through applications development and deployment.
Managed systems development, deployment and operations. Defined and implemented all technical and communications infrastructure. Developed new mainframe based E-Mail and personal database systems, Accounting systems using MSA General Ledger, Accounts Payable, Payroll, Fixed Asset, AP and AR packages, Advertising Production System to monitor commercial projects, Time of Staff system to improve timeliness and accuracy of Client billing.
Designed, organized, and presented a week long computer technologies show for over 200 senior international executives at Walt Disney World.
BANKERS TRUST COMPANY - VP, PLANNING & RESOURCE MANAGEMENT - June 1982 - May 1983
Responsible to senior management for setting the technical direction of the bank’s information technology department, including hardware and software planning. Provided internal consulting services to the bank’s various information Technology departments.
Directed the activities of the Capacity Planning and Storage Management groups.
Provided technical direction and planning support for the implementation of the bank's SNA communications network.
Responsible for a study that resulted in a drastic cost reduction and a significant increase in reliability and performance of the bank’s IT equipment.
THE GRAND UNION COMPANY - DIRECTOR OF TECHNICAL SERVICES - March 1977 - May 1982
Responsible for all hardware, software, voice and data communications for this $4 Billion retail chain.
Planned and directed the integration for two major corporate acquisitions that resulted in an annual Information Technology cost reduction of $2 Million.
Directed the activities of technical support and programming groups, staffed with individual managers responsible for systems programming, communications analysts, and CICS applications programmers. Management responsibilities included staffing, development, budgeting, planning, and controlling the activities performed.
Planned and managed the installation of several large-scale IBM mainframes. Coordinated the design of a new computer facility and controlled the entire construction process.
Negotiated all equipment leases and the method of acquisition and disposal of hardware at the central computer site, 14 remote locations and acquired companies with a total equipment value in excess of $9 million. Maintained on-going responsibility for all installed equipment and software including payment authorization, vendor contracts, etc.
Managed various communications projects including the establishment of a corporate tandem tie line and WATTS network, installation of eight major electronic voice PBX systems, and the implementation of satellite data communications circuits. Over five years, successfully reduced communications costs by $1 million per year while improving service levels.
Installed Point of Sale (POS) support for IBM, NCR, and National Semiconductor vendor's hardware. Developed application system support for vendor’s hardware. Implemented communications software and hardware to communicate with POS equipment in the company's stores.
EDUCATION
BS - Computer Science – New Jersey Institute of Technology
Management Courses - Levinson Institute
Numerous IBM technical courses
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