Customer Service Sap

SUMMARY OF QUALIFICATIONS

An A/S Degree in Computer Network Technology with certifications in software testing, CCNA Cisco networking, Oracle database and SAP system functional analyst. Strong knowledge in occupational health and safety, computer systems, manufacturing, and quality of non-conforming materials related to production activities. Capable of redlining work instructions and making sure all products meet quality expectations.

Initiated the Non-Conforming Events and Prevention (NCEP) into the eCAPA system.

SAP System Functional and SAP System Security & Authorization Analysts.

Conducted material property analysis for critical ultrasound transducer materials

Test components per engineering procedures and specifications including: PZT, Backing Blocks, Matching Layers, RTV lenses, Epoxy Adhesives, Flex circuits, Pre-Post cables transducer modules.

PROFESSIONAL EXPERTISE & EXPERIENCE

IQ/OQ Execution

Initiating Non-Conforming Event & Prevention (NCEP)

Supporting investigation on NCEP

Redline Standard Operating Procedures

Review Shop Floor Paper & DHR

Performed Quality Visual & Dimensional Inspections

Ensure tools & Equipment are calibrated

Gauge R&R Studies

EXPERIENCES AT BOSTON SCIENTIFIC USING SAP

Stock Overview (MMBE)

Analyze batch where-used list (MB56)

Material Doc. List (MB51)

Display Production Order ( CO03)

Display Material & (MM03)

Production Order Detail Report (ZPOD)

Order information system (CO26)

Stock by status and Storage Location (ZL12)

PROFESSIONAL SKILLS & KNOWLEDGE ACQUIRED THROUGH EDUCATION

SAP Security Administration

Create business roles from SAP template roles.

Customize Organization Plans by using codes PPOCE (display) and PPOME (change)

Create work centers and customizing the Organization Management info types using code (PO01)

Create Customizing roles and Composite roles (Enter the code: PFCG).

Perform clerk roles and process employee records (Enter the codes: PA30, PA40, and PA20).

Analyze the SAP report by using the code S_PH_48000513 – Ad Hoc Query

SPECIAL PROJECTS

Create business roles for MM, SD, QM, and FI/CO application.

Create SAP User account using SU01.

1.Design, Develop, and Implement, SAP Security roles for SAP Customer Service System.

2.Design, Develop, Implement, and Test SAP Security roles for SAP OM System

Maintain QM Master Data and master inspection characteristics, perform QM role (End User)

Creating a Purchase Order

Perform SAP Reporting clerk Role (End User)

1.Use SAP System and run the code (PA-40) to hire a team of 25 to 50 member’s employees.

2.Run SAP Standard Report to display the team.

EMPLOYMENT EXPERIENCE

Boston Scientific Corporation – Fremont, CA Oct 2010 – Oct 2015

QE Technician

Revise work instructions and inspection procedures, and modify existing documents for the purpose of improving processes and quality or correcting errors.

Implements and coordinates plans to prevent or reduce defects in new or existing products working with the Engineering functions.

Process Validation used to manufacture product, Master Validation Plan (MVP), Installation Qualification Protocol (IQP), Operation Qualification (OQ).

Create and update process the pFMEA (process failure mode evaluation analysis) and ensured the materials meet all the specification in the pFMEA.

Initiate the Non- Conforming Events and Prevention (NCEP) into the eCAPA system.

Collaborate with ME/QE work team to close the NCEP and release the conforming materials to production as soon as possible.

Help Manufacturing Engineers do the investigation and disposition for nonconforming materials NCEP.

Siemens Medical Solutions Ultrasound Imaging Inc. – Mountain View, CA Aug 1989 – Dec 2009

Senior Metrology Lab Technician

Conducted routine and non-routine analysis of raw materials, in-process, and finished product, using variety of testing devices and procedures to maintain product quality (ANSI AQL lot disposition).

Collaborated with vendors to calibrate equipment and ensure equipment is tested with vendor certified specs.

Conducted first article inspections and/or coordinated them with Manufacturing Engineering, R&D, and Incoming Quality Control (IQC).

Conducted material property analysis for critical ultrasound transducer materials.

Created a custom script program to automate the testing process.

Tested components per engineering procedures and specifications including: PZT, backing blocks, matching layers, RTV lenses, epoxy adhesives, flex circuits, pre- post cables transducer modules.

Documented and maintained test results on physical properties of experimental products and processes.

EDUCATION

Mission Valley College – Santa Clara, CA Sep 2010 – Dec 2014

A/S Degree in Computer Network Technology

CCNA Cisco Certification ( Certificate)

Certificate of Oracle Database

Institute for Information Technology Solutions (Certificates) Jun 2014 – Aug 2014

SAP System Security & Authorization Analyst

SAP System Functional Analyst

Santa Clara Adult Ed – Santa Clara, CA (Certificates) May 2010

Software Quality & Manual Testing, Quicktes Pro and Test Director

Microsoft Certifies Professional (MCP) Jun 2008

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