Jae Jang

*** **** **** ****** # *, New York, NY *0016

201-***-****

acr34y@r.postjobfree.com

SOFTWARES & SKILLS

Programming Languages J2EE, JSP, jQuery, JavaScript, CSS, HTML5, VBA [MS Excel, Access], Sharepoint [2010, 2007], SharePoint 2013 App

Databases/Tools Oracle PL/SQL, MS SQL, MySQL, Toad, Eclipse, SharePoint Designer 2013, 2010

BI/Big Data Tableau, MS Power BI, MS Power View

Systems Windows Server 2008, Linux

Digital Marketing Tools CMS Teamsite/Livesite Interwoven [Autonomy], Adobe Omniture Web Analytics, Google Analytics, Fiddler, Prezi, MS Project Certifications Pending: PMP [Project Management Professional] PROFESSIONAL EXPERIENCE

LG CNS CO [a subsidiary of LG Electronics Corp.], Englewood Cliffs, NJ 2010 ~ Present LG.COM SR. ACCOUNT MANAGER, SR. CS BUSINESS ANALYST 2010 ~ Present

Manage North America LG Electronics websites, LG.com for US, Canada, and Mexico

Liaise with LG DM teams of US, Canada, and Mexico. Analyze and gather requirements and created mockups and functional specifications.

Streamline communication with in-house, DBA, UI, UX developers in Korea to create/modify UI and functions.

Resolve on-going requests in timely manner specified in the LG.com Governance support, which is appraised with CMMI Maturity Level 4.

Manage various projects [schedule repairs, dispatch portals, dishwasher microsites, find repair centers, out of warranty programs] for marketing activities, microsites, and customer support which required third party interfaces via web services [SOAP, MQ, batch] with LG legacy systems.

Administer CMS using Interwoven to support LG.com contents creation/modification. Implemented CMS templates [PERL] for content creation in CMS.

Negotiate and work with third party agencies [BazaarVoice - review, Registria - CRM with SOAP, DigitalRiver - Where to Buy and eCommerce, WebCollage, Flixmedia - retailer syndication, Velaro - Chat, Foresee - survey] to resolve I/F issues.

Analyze Omniture and Google Analytics and provide monitoring reports.

Perform ETL operations of model DB and provide them to third party agencies.

QA for SI to SM transitions for LG.com updates [4 updates of LG.com 2010 – 2015, vs 2.5, vs 3, vs 3.5, vs 4]

Solely manage Customer Support areas by supporting interfaces from LG legacy systems [help library, video, owner’s manual, model data, ERP sales data] to LG.com website including help library, videos, schedule repair, mobile software, owner’s manuals.

Utilize JIRA issue management system for LG.com Governance support. LG.COM ECOMMERCE PMO 1/2014 ~ Present

Managed integration of the Digital River eCommerce solution to the US LG.com website.

Point of contact for communicated fulfillment and SSO integration among third parties [Digital River, Registria, LG B2Bi, LG ERP]

QA for LG.com for front-end integration of between Digital River eCommerce solution and LG.com website. Created LG.com subdomain and CNAME for eCommerce.

Troubleshot ongoing eCommerce interface, legal, SSO, UI, fulfilment, ERP issues.

Analyzed eCommerce transactions and Omniture data and provided weekly reports to GMO using MS Power View.

Managed integration of Best Buy Express Checkout at lg.com page using Best Buy Commerce API.

SHAREPOINT [2007, 2010] / SHAREPOINT 2013 APP DEVELOPER 1/2011 ~ Present

Migrated SharePoint 2007 portal to SharePoint 2010. Planned and implemented system architectures, migration schedule, governance plan, recovery plan, and monitoring QA checklist.

Developed solutions for intranet portals with requirements [sharing documents, calendars, workflow and approvals, e-sign, message, fax, scanning, auto archive, etc.]

Developed LG B2B commercial team for information governance using SharePoint 2013 cloud app.

Provided consultation for system architecture and technical inquiries from other subsidiaries for creating portals [US MU, Canada, Alabama divisions].

Proposed Information governance portal for Legal, HR, PPT teams for management of sensitive privacy documents.

Designed architecture, which uses ABBYY OCR program to scan physical documents to archive them as searchable texts with automatic meta-tagging info. VBA DEVELOPER 1/2011~ Present

Developed invoice creation program for DM team, which reduced significant time from creating and sending hundreds of invoices manually. It enables the users to select amount, bill to, ship to code, then creates invoice pdf in the intranet folder and sends to the appropriate department for each invoice.

Developed asset management program for BM team. Functions: asset management, import excel files, send email, user permission, multi-access with NAS, email, backup, barcode creator, barcode reader, and reports [pivot charts, pivot graphs, pdf creation].

Developed invoice/sales program for accounting team. DIGITAL MARKETING TEAM QA 1/2012 ~ 12/2014

Improved information and compliance governance by introducing issue management system for application system, daily checklist, work manuals, recovery backup plan, contingency drill plan, privacy checklist, security checklist for all Digital Marketing systems.

Audited security of the applications for any data breach by using audit programs [ran automated SQL for checking personal data, password rules, and password change dates]. LG INTRANET PORTAL JAVA DEVELOPER 1/2011 ~ 1/2013

LG Devon Java framework to update existing LG Intranet portal for North America employees

[US, Canada, Mexico].

Updated the portal by writing CSS, JavaScript, jQuery.

Ensured SSO [single sign on] be applied for all existing LG Electronics legacy systems.

Managed Fixed Asset Management survey system that’s used for surveying all LG US departments of their fixed assets.

LG.COM WEB CONTENT MANAGER 3/2010 ~ 5/2011

Delivered and performed QA on the US and Canada web contents for microsites, support pages, and model pages including copy, features, and spec to LG DM.

Lead Creative Production team in the LG brand guide, messages, strategy, and creative style for web contents.

EDUCATION

Stony Brook University, Bachelor of Science in Computer Science, Applied Mathematics, and Statistics

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