Shannon M. Etter, ARM

**** ** ***** ******, ******, WA 98146

206-***-****

acr34d@r.postjobfree.com

Professional Profile

Tenacious Leader with a commitment to a stellar work product. Proven ability to manage complex clients and projects with outstanding outcomes. Solid and Astute negotiator building strategic alliances with various business partners. Respected confidant with a reputation of integrity and perseverance. Extraordinary intuitiveness with others. Detail- Oriented work ethic and pledge to motivate employees and other business partners for continued excellence. Strong analytic skills. Excellent presentation skills. Self-motivated and driven to achieve the highest standards. Licensed Producer WA Life & Health.

Education

Central Washington University, Ellensburg, Washington 1984 – 1988

Bachelor of Arts

Insurance Institute of America – Associate in Risk Management July, 1994

Professional Experience

Aflac – Tukwila, WA (Western Region) May 2015 - Present

Associate/Producer

Consult with Business and Individuals for Benefit Products for Aflac.

Product Presentation and Analyze Product need to make appropriate solutions for employee and employer audiences

Handle programs continually and through enrollment on behalf of Aflac in accordance to the Office of the Insurance Commissioner

Building and Maintaining Client Relationships.

Broadspire – Seattle, WA (Western Region) July 1996 – June 2014

Senior Account Executive

Managed total service delivery of national property and casualty claims programs with assigned client portfolio.

Handled all claims, contractual, billing and collection issues with client risk managers and claims personnel.

Coordinated and lead training on claims management and best practices with selected locations for the client.

Developed training for clients based on needs and areas of improvement.

Engaged with clients, brokers, and the markets on insurance renewal information and pricing.

Problem solved for client programs, audit coordination and strategic planning.

Presented annual stewardship to clients and brokers with identification of strengths and weaknesses and

implemented plans for improved results when required.

Coordinated and lead all claim reviews for assigned book of business.

Negotiated renewals for assigned book of business with an achieved retention goal of 97% or higher.

Cross-sold and implemented additional services for existing clients.

Acted as a back-up for the regional VP when traveling or out for an extended length of time.

Managed clients in sales-force for management’s review and knowledge.

Managed large national accounts as well as local programs.

Won a large new program for the organization in excess of $875K in revenue.

Doubled the size of my largest client of 17 years as a result of the client relationship and work product delivered,

resulting in a $5.6 million program from a $2.2 million program.

Continued with training models on new aspects of our organization to assist with improved delivery of service.

Handled bundled and direct clients for new sales and renewals.

Responsible for implementation of new clients for a successful relationship with Broadspire.

Partnered with Information Technology and Data Analytics specialists.

Carrier Relationship Building.

Held the position of VP of Client Services for the Western region in 2004-2005 for 11 employees.

Univar Corporation – Senior Insurance Analyst 1990 – 1996

Lead the domestic placement of Insurance Programs with the Risk Manager.

Managed the Third Party Administrator for Property & Casualty Claims.

Maintained and distributed analytics for the Property and Casualty claims for the organization.

Handled all the Incidents reported by the field organization and analyzed results.

Supported General Counsel on all aspects of the legal department.

Responsible for oversight and management of all vehicle liability claims.

Reviewed contracts on behalf of the legal department for Risk Management provisions.

Supported the VP of Risk Management in the International Procurement of the Insurance Renewals.

Shidler, McBroom, Gates & Ellis – Paralegal 1988 –1990

Handled administration and documents for the Estate Planning group.

Supported the Litigation department for trial preparation

Followed the Legal Team to Univar as a part of the in-house legal department.

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