Customer Service Sales

Mini R. Joneja

* ******** **. ***********, **. L*C 0H9

Tel. 905 – 419 1878, E-mail: *************@*******.***

Objective

A full / parttime position with a reputable organization, to utilize my education and over 20 years of teaching experience with an opportunity for career advancement

Highlights of Skills and Qualifications

5 years of excellent customer service experience

Contribute to a positive work environment

Character and dedication to duty

Interact patiently and amiably with customers and co-workers

Create a friendly, motivating atmosphere and environment

Ability to multi task

Effective communication skills

Speak English, Hindi, Urdu and Punjabi

Quick learner, proven ability to adapt quickly to a challenge

Work Experience

Supervisor Jan. 2015 – Present

HMS Host – Newcastle (Tim Hortons )

Supervise and co-ordinate sales staff and cashiers, Assign sales workers to duties, Authorize return of merchandise, Sell merchandise, Resolve customer complaints and supply shortages

take care of all issues on hand, use peoples skills, keeps food temperature and inventory records, Prepare work schedules, train or arrange for training of staff

handles cash and process credit and debit cards,

communicate effectively with customers, the team Shift leadership, ensuring product availability, customer service focus-speed of service, accuracy and hospitality

adapt to fast pace environment, work under pressure, large workload, meeting time lines,attention to details

Owner and Manager Mar. 2011 – July 2013

Spice 6 – Markham

Supervised the staff, excellent team player

Built relationship with the customers, engage them in conversations

Understand customers needs, advised them of appropriate products and services

managed the cash and inventory, contribute accurate completion of administration work

Supervisor Nov. 2005 – Sep. 2010

Select Sandwich

Supervised the staff, worked effectively and efficiently with the team

Built excellent customer relationship, understood and met their needs

Used good listening skills and contributed in sales effectively

managed the cash register and inventory

Presenter Oct. 2008 – June 2013

Scientists in School

Conduct science workshops at various schools for children aged 4 – 8

Visual Arts Teacher May 2005 – May 2008

Harbourfront Centre – ‘School Visits’, Toronto

Conduct various art workshops and help children aged 5 – 14

Computer and Arts & Craft Instructor Sep. 2002 – May 2003

Scadding Court Community Centre, Toronto

Worked with children aged 6 – 14 belonging to ethnic background

Computer Instructor Sep. 2002 – May 2003

Alexandra Park Community Centre, Toronto

Assisted children aged 6 - 14

Academic Qualifications

Foreign Teacher Training Certificate Skills for Change, Toronto June 2000

*Introduction to ways and methods of teaching in Canada

Bachelor of Education May 1999

Annamalai University, Tamil Nadu, India

Bachelor of Science May 1982

KLDAV College, Meerut University,India

References available upon request

Contact this candidate