Sr Product Manager, UX, Software Product Manager, Vendor Management

Brian J. Brotherton

E-mail: *****.**********@*****.***

Telephone: 234-***-****

LinkedIn: linkedin.com/in/brianbrotherton

Twitter: @brianbrotherton

Professional

Summary

Product management professional, result-oriented with excellent oral and written communication skills. Strategic thinker, proven leader, Agile practicioner. Comfortable working in a fast-paced, dynamic environment.

Key Skills • Product management: release management, product roll-out and end-of-life, defect tracking, feature requests, road mapping, posit ioning

• Agile product ownership: backlog management, sprint planning, development leadership, daily priorit izat ion

• User experience: customer interviews, field studies, basic UI design, story/experience mapping

• Project management: tradit ional and rolling-wave project planning, change management, stakeholder communicat ion

• Communicat ion: public speaking, webinars, product announcements, social media, storytelling for business, technical writ ing

Recent

Accomplishments

• Redesign of SaaS product to better align with company goals and customer needs

• Implementat ion of formalized product management processes: release process and roadmapping

• Introduct ion of a new responsive voice applicat ion, result ing in a 90% decrease in deployment effort

• Overhaul of Est imated Wait Time (EWT) algorithm and dial pacing, projected to result in a 20% increase in accuracy in crisis situat ions

Work Experience 2014 – present Vox Mobile Independence, Ohio Product Manager

• Formalizing the product management discipline, including defect tracking, feature requests, release process and roadmapping

• Introducing competitive intelligence and market research

• Writing and editing product documentation, as needed

• Overseeing UX / UI design and requirements gathering

• Representing the company at on-site customer visits and during any product-related escalations

• Creating and coordinating the RFP response process 2010 – 2014 Virtual Hold Technology, LLC. Fairlawn, Ohio Product Manager

• Designing stellar products and features that “just work” with respect to their interfaces, experiences, workflow, and reporting

• Managing the entire product line lifecycle from strategic planning to tactical activities

• Driving the development of solution sets across the entire organization through market requirements, developer guidance, internal and external communications, and sales support

• Compiling product requirements for current and future products through market research and client visits, potential clients and business partners

• Managing partner relationships as they pertain to roadmap alignment, pricing, escalations and strategic initiatives

• Representing the company, product and brand at trade shows and other professional events 2008 – 2010 Virtual Hold Technology, LLC. Fairlawn, Ohio Integration Engineer / Project Manager

• Gathering customer requirements both on-site and remotely, globally and domestically

• Solution design to fit existing client infrastructure and product integration needs

• Leading project teams to satisfy technical and business requirements

• Integrating software with multiple ACD and call routing platforms

• Troubleshooting and providing recommendations based on industry best practices

• Training clients on daily use and troubleshooting 2004 – 2007 Allstate Insurance Co. Hudson, Ohio

Business Solutions Consultant

• Gathering technical and business requirements

• Developing and executing on content management strategy, information architecture

• UI design and front-end development

• Developing and maintaining database- and mainframe-driven business tools

• Key projects: online class scheduling, centralized timekeeping, distributed FAQ system 2002 – 2004 Allstate Insurance Co. Hudson, Ohio

Communication Consultant

• Writing, editing, layout of communication for agents, employees and field offices

• Corporate event planning and facilitation

• Developing, maintaining and contributing content internal and external websites

• Developing and maintaining database- and mainframe-driven business tools

• UI design and front-end development

• Key projects: web conferencing, online education and content management Education 1996 – 2001 University of Akron Akron, Ohio Bachelor of Science in Computer Science, Minor in Business Administration Awards and

Certif ications

• Cert if ied Scrum Master

• SSCA® SIP Cert ificat ion

• Eagle Rank (Boy Scouts of America)

• Knight Level John Burroughs Award, Instructor

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