Customer Service Maintenance

Andrew M Garcia ****************@*****.***

972-***-**** C 526 Worthway Drive

Citizenship: US Grand Prairie, TX 75051

Veterans Preference: 10 Points

Objective: Supply Chain Director - Progressive Inc. (Arlington, TX)

Work Experience

Social Work Intern 06/14 – 08/14

Veterans Affairs Hospital S: Janine Lenger-Gvist

4500 S. Lancaster Rd. P: 214-***-****

Dallas, TX 75216 50 hrs/w, $00,000/yr

Duties: Developed and carried out Department of Veterans Affairs’ health and community reintegration policy for Homeless Veterans. Directed Department of Veterans Affairs’ health and community reintegration policy agenda for Homeless Veterans in relevant areas, including services, and community resources. Used hospital data system called CPRS to appropriately gather data pertaining to homeless veterans. The system contains prior psychosocial analyses, all medical, dental and vision records, as well as all of the veteran’s history which includes family, employment, residency, and legal history. This data was analyzed and used to report trends to the treatment team and to recommend appropriate resolutions to pending program situations that were actively involved in the risk assessment process with respect to developing a new treatment plan for successful reintegration into the community for each of the homeless veterans residing in the homeless domiciliary.

I made weekly contributions as a member of the treatment team for all veterans in the homeless domiciliary. Each member contributed any and all information that pertained to an individual veteran. This information was related to the specialization of each team member and could also be as simple as an observation made during the day. I was also responsible for completing a discharge assessment for each veteran that had successfully accomplished the goals of their individual treatment plan. A discharge assessment consist of ensuring that the veteran has seen every staff member that is on their list which is done by verifying that all of the staff members have signed their paperwork which indicates that the veteran has met all of the requirements needed to leave the domiciliary. The discharge assessment also includes conducting a final suicide risk assessment. I also assisted the intake social worker when several veterans were admitted to the domiciliary at the same time. This consisted of completing psychosocial assessments, initial suicide risk assessments, organ donation forms, and mental health advance directives. Mental health advance directives describe what steps will be taken if the veteran is unable to make proper decisions, who the veteran wants to make decision pertaining to their care, if they want to be revived or want fluid transfusions, and burial plans.

Social Work Case Manager (Intern/Volunteer) 06/13 – 12/13

Irving Cares S: Beverly Wilborn

440 S Nursery Rd, Ste 101 P: 972- 721-9181

Irving, TX 75060 40 hrs/w, $00,000/yr

Duties: Developed relationships with external agencies such as utility companies, hospital and educational institutions, patient advocacy groups, and professional societies. Represented the office on matters relating to one or more functional areas and maintained contact with local agencies and organizations that provided services and resources to low income families and individuals in the community to help facilitate problem resolution. This was accomplished through sending letters, making phone calls, visits to these local agencies and organizations, and face to face conversations at charitable events.

I performed case management duties. These duties include reviewing client files, interviewing clients, assessing the needs of the client, and providing services and resources to clients according to that assessment. This also includes entering and updating client information into the agency data base in order determined what services that clients are eligible for. I also performed client intake duties that consisted finding the client’s file, and updating information. I also served as the translator for Spanish speaking clients. Completed 480 hours required for the internship and 180 volunteer hours as well.

Volunteer Driver 06/12 – 06/12

Mission Arlington S: Tillie Burgin

210 W South St P: 817-***-****

Arlington, TX 76010 26 hrs/w, $00,000/yr

Duties: Organized delivery loads of donations and delivered them to individuals and families in the community. Picked up donations from the residences of families and individuals that were seeking to help lift up members of the community. I trained the delivery assistants on procedures of delivering and receiving donations from members of the community.

Lead Driver 01/07 – 03/08

Coca Cola Enterprises S: Margarito Soto

511 NW 2ND ST P: 580-***-****

Lawton, OK 73507 55 hrs/w, $127/dy

Duties: For the first four months I was responsible for delivering up to 25 loads of product a day to locations as far as 2 hours away from the Coca Cola plant. I was responsible for ensuring that products were displayed properly at these locations and build new displays as well. After four months I was promoted to Lead Driver. I was responsible for meetings to discuss weekly positive and negative aspects of the services that the company provided. This position consisted of instructing new drivers on the standards, duties and responsibilities of being a delivery driver for Coca Cola. Also ensured that all drivers reported to work on time, added deliveries to their load that were missed from the day before, and that all drivers left the Coca Cola plant in a timely manner. I remained on call until all of the drivers completed their deliveries, helped anyone in need, and made deliveries for drivers that called in sick. I assisted the merchandising supervisor in building large displays in groceries stores. Performed pre-salesmen duties when they fell behind or one of them called in sick. These duties included visiting location, maintaining a good rapport with business owners and store managers, and placing orders for those locations.

Maintenance Shop Foreman 02/00 – 02/07

U.S. Army S: Andrew Thomas Puls

3427 Wilson Road P: 580-***-****

Fort Sill, OK 73503 50 hrs/w, $830/wk

Duties: Ensured all administrative tasks for assigned support programs were performed timely and within unit policy guidelines. I assisted with the reviews, analyses and evaluation of training programs to determine their quality and overall effectiveness. I coordinated with the managers of units’ supply section, human resources section, and other maintenance sections to accomplish assigned missions. I utilized technologies, software and equipment to include web conferencing, webinars, Video Teleconference, mobile simulation, e-learning and other computer-based training in the delivery of courses, seminars and workshops. Worked with maintenance and other unit teams to develop and carry out Army vehicle repair policy agendas for all military vehicles. Designed, developed, updated, and maintained agency existing and new course content/materials/manuals using various content design development tools. Uses emerging technologies and tools to create interactive learning modules. Work with supply section to develop and carry out unit funding policy agenda for unit spending issues, including vehicle repairs, tools, office supplies, uniforms, and fuel. Evaluated the most effective way to improve accuracy, timeliness and provide quality of service to unit customers. Worked closely with Army maintenance colleagues to ensure vehicle repairs and funding were incorporated into the unit strategy. Identifies system issues and recommends system enhancements. I assisted in the management of the agency’s inventory management system, to include data input, tracking, and reporting, user and course management, competency assessment, and content integration. I cultivated system implementation guidance for the Maintenance Quality Assurance Quality Compliance system and for required changes to the existing system. I represented the unit in interactions within the community, policy work groups, and forums. I assisted with the management of the unit’s technical manual library, by converting traditional classroom courses into virtual instructor-led courses and administering technical manual content and user profiles. Provide training and instruction to soldiers, sergeants, and officers when appropriate. I ensured that all facets of a soldier’s life were in order. This was done in order to reduce the soldier’s stress so that he/she could concentrate on their daily duties. Supervised and trained soldiers on daily duties. This included training assessing and repairing damaged or inoperable vehicles and weapons, proper wear of the uniform and safety equipment, and conducting yourself as a professional soldier. I became a certified Master Driver. This duty included training personnel on proper inspection and operation of military vehicles, and ensuring that personnel met all standards and requirements before issuing them a military driver's license. I administered talent and leadership development programs, by performing data input, tracking, and reporting, as well as hosting real-time webinars and providing communication support. I utilized the principles of graphic and/or web design to develop multimedia-based content for use in presentations, courses, video productions, and/or online tutorials. I created and provided flyers, logos, programs, training materials, newsletters, and other documents using professional page layout and graphic design software.

I counselled soldiers for acceptable and non-acceptable behavior, and performance improvement recommendations. Responsible for military equipment and tools whose value was over $1,000,000.00. I applied time management skill on a daily basis in order to ensure that all delegated duties were completed to standard. I performed customer service duties with personnel who required vehicle repairs and scheduled maintenance. This included greeting personnel, explaining what repairs were needed and the time required to make said repairs. I became the supervisor for the battalion level quality inspection and quality control department. This includes inspecting completed vehicle services, annotating deficiencies, and explaining the deficiencies to personnel. Vehicles were then re-inspected to ensure that repairs were made to standard.

Education

12/14 Master’s of Social Work, GPA 3.80

University of Texas at Arlington

12/13 Bachelor’s of Social Work w/Minor of Psychology, GPA 3.75

University of Texas at Arlington

05/95 Diploma

Sam Houston High School, Arlington, TX 76014

Job Related Training

06/02 U.S. Army Master Driver Training Course

08/03 FDIC Money Smart/Money Matters Course

01/15 Federal Employment Job Search Training

Honors, Awards

Army Good Conduct Medal (2), National Defense Service Medal, Global War on Terrorism Service Medal, Army Service Ribbon, Magna Cum Laude

Other Information

Speak, write, and read Spanish fluently.

Type 40 words per minute

Proficient in Microsoft Word, building spreadsheets with Excel, building presentations with Power Point, and Outlook

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