Customer Service Project Manager

Tequitra

***** ***********,******* **. *****

713-***-**** cell /

**************@*****.***

Goal is to lead a dynamic Technical support team to make a smooth well oiled machine serving the business units and creating a “ease of use” experience with helpdesk and desktop support teams. Motivating teams to be their best and challenging them to new levels of quality and service.

Over 6 years in Management and Project Management in Large Enterprise environments doing Helpdesk / Desktop Management, Standard Manage Environments, rollouts, migrations, upgrades, and work process flow consulting for IT Departments. Enjoy building strong teams and producing a environment of productivity and good synergy and team work. All of the Lead and Management experience has been in environments with at least 2000 plus users and companies usually with a global reach. Experience with being responsible with SLA agreement adherence and reporting directly to IT Directors on Technical competence and customer service performance on team in size from 5 to 30. Giving Downward Feedback, Coaching and developing Technical and Customer service skills.

EDUCATION

Klein Forest 2007-2011

Praireview 2011-2013

SKILLS

Windows 2000, Windows XP, AIX,7, Windows 8, Blade,

Network Skills

HP and Dell Desktops and Laptops, Compaq desktops and Laptops, Hard drives, CdRoms, Iomega backup units.

Software: MSOffice Suite (Excel, Word, Power Point, Access (Office 2003, 2007,2010 ), Professional Experience:

Helpdesk/Desktop/CSR - 02/15 – 08/2015

DriversED.COM

Helpdesk, Desktop Support – application support, server support, Moves adds and changes,

Customer Service . Windows 7, Office 365, Cisco routers, setting up new users, Remote control helpdesk via Lync, and Skype chat. Dell computers, troubleshooting network, IP, DNS, connectivity issues. Support MS office 2010. Scheduling database configuration. Moved office location and all computers and setup new office.

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