Customer Service Technician

REGA VIVEK

****-** ******** **. ***********• ONTARIO • M1B 3L9

TEL: 647-***-****

acr2z9@r.postjobfree.com

OBJECTIVE

To obtain a position in a well-established environment where customer satisfaction is mandatory and also be able to use my leadership, interpersonal and communication skills.

Customer service oriented

Strong verbal and written communication skills

Bilingual (English and Tamil)

Customer service oriented

Work well independently as well as in a team

Able to grasp new information quickly

Experience in taking inventory

SUMMARY OF QUALIFICATIONS

RELATED WORK EXPERIENCE

TOTAL CARE PHARMACY: IDA & REXALL Sep 2011 – Aug 2014

Pharmacy Technician and Assistant

data of patient care information

Scheduled appointments for clients

Accurately dispensed prescription medicines

Maintained of pharmacy stock through inventory control systems

Performed general OTC enquiries for patients and referred to pharmacist when required

Handled customer prescription pickup

Assisted with cashier responsibilities when required in the pharmacy

Input new clients’ information into patient database

Maintained and prepared reports from manual and electronic files

Verified and processed financial transactions

Greeted patients and confirmed the accuracy of all pertinents prescription information prior to filling

Answered and screened calls at a high volume

When closing, ensured all necessary machines were unplugged

CARDIAC TECHNICIAN Mar 2010 – Present

Echo/Loop Technician

Worked with many different physicians and offices

Performed cardiac tests for the various patients

Worked alongside the doctors, gaining exceptional teamwork skills

Enrolled physicians and patients in the arrhythmia monitoring service.

Sent ECG transmissions’ to doctors

Installed equipment and positioned patients for scans

Positioned to perform EKG, holter monitoring and event monitoring

Solved problems of client and patient service issues

Educated patients about service and monitor use

Interacted with clients and patients

EDUCATION

Stratford Career Institute – Psychology and Social Work 2004-2006

Ashworth University - online course 2000-2002

West Hill Collegiate Institute – OSSD 1995 - 1999

REFERENCES AVAILABLE UPON REQUEST

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