Customer Service Manager
Resume:
Mark Goodlof 908-***-**** home
***-* ********** ***** 201-***-**** cell
Union, NJ 07083 *************@***.***
Personal strengths
Customer focused with strong inter-personal skills. Possess active listening skills for problem resolution.
Experience:
3/28/1988 – 2/26/2015 - Kidde Fire Trainers, Inc. (previously known as Symtron Systems and Austin Electronics, Inc.)
2008 – 2015 – Assistant Production Manager
Responsible for the procurement of materials required for various activities related to training at fire fighter academies. This included securing multiple quotes and provisioning of related equipment. Interfaced with the engineering department to assure accurate completion of contracts.
Managed the production floor by assuring accurate pricing of materials shipped to the customer and closed jobs by verifying customer satisfaction.
Responsible for the environmental health and safety standards of the production area by assuring all equipment components were stored and shipped within federal, state, and local guidelines. Also responsible for all safety inspections.Oversaw shipping and receiving.
2000 – 2008 – Customer Service Assistant Manager
Responsible for assuring customer satisfaction by providing information and updates related to shipping and scheduling of installations at customer field sites.
Managed the scheduling of site installations. This included assuring the accurate release of materials from the engineering department.
1988 – 2000 – Senior Production Controller
Responsible for planning and implementation of training-related materials shipped to military training facilities. This included writing route sheets and documenting engineering changes.
1982 – 1988 - Waveline, Inc. - Production Controller
Responsible to the planning of microwave components. This included scheduling of job packages, purchase order management, and invoicing.
SYSTEM EXPERIENCE and COMPUTER SKILLS
MS Applications (Excel, Word)
EDUCATION
Bergen Community College – Paramus, NJ
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