Customer Service Manager

Jared Castro

**** ***** ***** ***. * Killeen, TX 76549, 254-***-****, **********@*****.***

Jared Castro

**** ***** ***** ***. * Killeen, TX 76549, 254-***-****, **********@*****.*** Objective Seeking an opportunity of employment to utilize my experience and skills so that I may be an asset to the company while furthering my knowledge and abilities in the process. Experience Euphoric Vapors

Shop Manager, May 14 - Present

Managed daily operations and made sure store was maintained and presentable.

Handled finances and did daily balances of cash register and credit card processing to make sure at the end of the day everything was balanced and correct.

Assisted customers with exceptional customer service while demonstrating products and answering any questions they may have had.

Thoroughly worked and maintained levels of stock and made sure inventory numbers were correct on a daily basis.

AT&T

Operational Support Representative, September 12 - January 14

Supported how the store operated by handling the back end day to day operations wi th the use of access to several systems to pull daily and monthly reports to ensure margin initiatives were being hit.

Handled all store finances while doing daily deposits with a substantial amount of income that was coming in from cash, credit and/or checks and made sure it was ready at a specific time for our armed security guard that picked up the finances daily.

Made sure that all management and employees were aware of all policies and procedures that were frequently updated.

Set up store displays, accessories, live demo devices and experience tables according to what our Marketing team wanted per our interactive Plan-o-gram.

Performed weekly and monthly audit reports on what was required according to policy in a timely fashion based on the dates they were due. Retail Sales Associate, October 07 - September 12

Met and exceeded monthly quotas and goals set by upper level management.

Exceptionally good with demonstrations both verbal and written.

In-depth knowledge on new and latest technologies of cell phones.

Provided extraordinary customer service while dealing with queries and problems of customers and helped troubleshoot them.

Convergys

Senior Account Supervisor, November 06 - October 07

Responsibilities include develop current customer relationships and provide customers with choices to enhance their current accounts.

Handled customer’s complaints and found resolutions to their problems.

Provided sincere empathy and customer service skills to every customer while working in a fast paced call center environment.

Met and exceeded monthly retention goals set by team leaders. Watt Spohn Universal (Nov 02-Feb 05) / JVC (Sept 04-Mar 06) / Panasonic (Apr 06-Nov 06) Independent Contractor, November 02 - November 06

Assisted customers by answering any questions to help them decide by providing all the needed information with great customer interactions.

Set up and maintained displays for customer demonstrations and sale promotions.

Counted and put out all inventory throughout the store and communicated with upper level management to place orders on what was needed.

Communicated efficiently with the district manager via fax and email to show monthly sales and to show current inventory stock levels.

Maintained and reorganized all inventory and made sure displays were presentable to the customer for demonstrations and for sale promotions.

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