Manager Customer Service

ROBERT J ZENISKY ** Gordon Ave

C: 203-***-**** Shelton, CT 06484

Email: ********@*****.***

SUMMARY

Reliable, dedicated worker with 18+ years of experience in the auto insurance/collision repair industry. Well-organized, focused self-starter, proficient at multi-tasking and prioritizing. Team player who motivates others with a positive attitude and humor. Solid interpersonal skills having dealt with a broad diversity of populations. Establishing strong rapport and trust with the public and coworkers.

SUMMARY OF QUALIFICATIONS

Supervision skills.

Communication and negotiation skills.

Excellent customer service and interpersonal skills.

Networking, up selling.

Auto and property damage estimating.

Windows based Operating Systems. MS Excel, Word, Outlook, Map & Navigation Programs.

Knowledgeable of the State of Connecticut automobile insurance laws and regulations.

Knowledge of repair shop CRM Systems i.e., CCC, Shop Manager, ARMS, Auto Watch .ADP

Knowledge of CCC ONE, ADP PenPro/Shoplink and Mitchell RMC, Collision Estimating Systems.

WORK EXPERIENCE

Cts Own Volvo Mazda, Body Shop Manager Milford, CT 2014 – Present

Wrote collision repair estimates for customers.

Created, managed, billed, closed & filed repair orders.

Supervised techs and their repairs. Inspecting and ordering parts as needed.

Handled customers concerns, questions in-person & over the phone.

Sold the collision repair estimate to the customer and up selling other repair options.

Negotiated repairs & supplements with customers and insurance appraisers.

Quality control inspections of vehicles before, during and after completion of repairs.

Lorensen Auto body,Manager Old Saybrook, CT 2012 - 2014

Wrote collision repair estimates for customers.

Created, billed & closed out work/repair orders.

Met & greeted customers. Listened to their questions, concerns & addressed them professionally.

Scheduled repairs and managed repair schedule & rental car as needed.

Attended various Chamber of Commerce & Networking events

Volunteered local community events to increase company exposure. (Festivals & 5K’s)

Auto Specialist, Manager West haven, CT 2008 - 2012

Managed day to day operations, generated reports Supervising techs, repairs & ordering parts & supplies

Direct contact with product suppliers, dealers & employees allowing the business to function efficiently.

Inspected, negotiated collision damage/supplements with appraisers, customers and insurance adjusters.

Addressed customer’s questions pertaining to their vehicles repairs in a polite & professional manner.

Partyka Chevrolet Hamden, CT 2005 - 2008

Estimated collision damage to a wide variety of motor vehicles and trucks.

Photographed inspected vehicles, documenting all options and damage for filing claims for direct repair.

Contacted clients via phone, email to set appointments, verify damage & explain claim/repair process

Negotiated with insurance to properly repair vehicles in a timely and cost effective manner

Ferricielli Auto World, Manager Branford, CT 2003 - 2005

Managed techs, filing and business operations, ordered parts and paint materials .

Communicated with customers and techs along with insurance companies .

Inspected and estimated collision damage to various vehicles .

Addressed customer’s questions pertaining to their vehicle repairs

Reviewed & wrote appraisals from various estimating systems .

Performed minor to moderate body and painting repairs

Maintained a clean and orderly work environment.

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Cherney Pontiac ., Tech Estimater /Manager Ansonia CT 1998 - 2003

Transported vehicle‘s to and from auctions .

Restoration of old cars and trucks and custom paint

Performed various rust repair on vehicles .

Addressed customer’s questions pertaining to their vehicles repairs.

Reviewed & wrote hand written appraisals .

Performed minor to moderate body and mechanical repairs.

EDUCATION

I-CAR, Platinum, Crestcom dealer manager training

Seymour High School, Seymour, CT – Diploma

CERTIFICATIONS & LICENSES

CT Auto Physical Damage Appraiser License

I-CAR Platinum (out dated)

CRESTCOM Automotive Manger Training

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