Technician Office

Derek Pearce

***-**** ******** ***. *. Toronto, Ontario M6C 2E1 Tel: 647-***-****

Linkedin: https://www.linkedin.com/pub/derek-pearce/69/576/a15

Email: ***********@*****.*********:***********@*****.***

mailto:***********@*****.***

Profile

Customer focused and business and technologically literate technician looking for a challenging position that would utilize my unique skills

Skills

●Intimate experience of cellular phones and of smartphones using iOS, Blackberry, and Android operating systems

●Experience of multiple computer operating systems including, but not limited to, Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10, multiple flavours of Unix, and Mac OSX

●Intimate understanding of Office 2003, Office 2007, Office 2010, and OpenOffice

●Basic knowledge of CSS, HTML, Batch Scripting, and Javascript

●Experience with building and maintaining computer systems in an institutional and personal environment

Work Experience

June 2015 – Gardiner Roberts LLP Toronto, ON

Helpdesk Technican

●Assisted users with phone and email service requests and provided prompt deskside support

●Managed tickets using TrackIT

●Created and deployed batch and command-line scripts

●Supported range of legal professional software such as OpenText DM, Nuance PDF Creator, Olympus Dictation, and PATTSY Wave

●Provided printer support for Ricoh copiers and HP printers

Dec 2014 – Apr. 2015 Animate Inc. Toronto, ON

Helpdesk Engineer

●Managed tickets using Connectwise Ticketing Platform

●Created and deployed batch and command-line scripts using Labtech Platform

●Supported range of legal professional software such as HP Worksite, LexisNexis PCLaw, LexisNexis TimeMatters, and Amicus Attorney

●Assisted users with phone and email service requests and provided on-site support when needed

●Used ScreenConnect and Labtech to effectively provide remote support

●Created new users and managed users in Active Directory and Exchange

●Assisted with server rack deployment and hardware removals

●Configured new clients on in-house developed cloud platform, Lexcloud

●Reconfigured built-in WordLX add-ons and macros based on client’s needs

●Performed nightly server reboots when required using HP ILO and VMware vSphere Client

●Managed email whitelists and blacklists within Symantec Messagelabs and McAfee SaaS

●Provided changes to Exclaimer Mail signature templates

●Verified domains blacklist status and applying for blacklist removals when needed

●Managed Citrix servers and verified operational status every morning

●Verified that backups were complete within Symantec Backup Exec, Windows Server Backup, Symantec System Recovery, and Veeam backup and Replication

Oct 2013 - Sept. 2014 Zurich Insurance Toronto, ON

Windows 7 Migration / Deskside Support

●Assisted with the migration of 550+ users at multiple locations nationwide

●Completed Break/Fix and IMAC tickets using modified Remedy ticketing system

●Supported Lotus Notes, Avaya CMS Supervisor and other in-house applications

●Assisted when needed with the configuration of Avaya IP phones and changes of extensions

●Assisted users locally, and by using phone and email.

●Used Bomgar and RDC to resolve issues remotely

●Created simple batch files to automate setup of newly imaged machines.

Oct. 2013 Lowe’s Home Improvement Mississauga, ON

POS Upgrade Technician

●Completed POS Upgrade project for Lowe’s Canada for all sites within the Greater Toronto Area

●Updated both POS as well as customer terminals

Sept. 2013 - Oct. 2013 Government of Ontario Toronto, ON

Hardware Removal Technician

●Removed all data on machine locally before transporting them to Government Authorized Removal Center

●Received Ontario Government Security Clearance to remove hardware from government facilities

Sept. 2013 - Oct. 2013 Bank of Montreal Toronto, ON

Server Upgrade Technician

●Removal of old hardware and installation of Dell Poweredge R620 servers as well as Dell UPS 1000R based on client specification

●Provided local support during data transfer process.

July 2013 - Sept. 2013 B2B Bank Toronto, ON

Windows 7 Migration Team Lead

●Led the Imaging and deployment of 300 users to a new Windows 7 image from another Windows 7 image using the Windows Deployment Environment

●Rewired network equipment to allow users to be migrated from the old switching hardware to newly configured switching hardware

●Promoted to Team Lead and assisted the project coordinator with scheduling of my fellow team members

Aug. 2013 - Oct. 2013 Gap Canada Toronto, ON

Store 2 Cloud Migration Lead Technician

●Led the Imaging of local Dell PowerEdge T410 server to allow for the configuration of SuSe Linux on POS systems

●Reimaged POS from Windows XP to SuSe Linux environment

●Performed preventive maintenance on the POS system

●Verified functionality of key POS systems as well as the traffic counter and back office equipment

Feb. 2013 – Apr. 2013 Canadian Broadcasting Corp. Toronto, ON

Deskside Support / Phone Rollout

●Assisted with IMAC of new and current devices

●Configured IT Policy and email on new iPhones, Samsung Galaxy S III, as well as the new Blackberry Z10 for new hardware rollout

●Imaged around 60 new and used machines with a Linux SuSe Imaging Server for a Windows 7 migration from Windows XP

●Backed up and restored Blackberry devices and completed BES activation on roughly 120 devices in a one week period

●Used Remedy ticketing system to manage users’ requests

June 2012 – .

Independent IT Subcontractor

●Did part swap of pre-configured Cisco switches and verified that they were setup and configured properly

●Setup and maintained touch-screen kiosk for a marketing event and ensured operation for a single day event

●Performed preventive maintenance on kiosks used for retail and government business

●Performed licensed repairs and maintenance on HP and Dell devices

●Performed preventive maintenance on Lexmark, Epson, HP, and Zebra printers

●Setup of computers and multiple printers using a TCP/IP protocol to be used in a small office

●Performed remote diagnostics using GoToMyPC, TeamViewer, and Bomgar

Education

Dec. 22, 2015 Veeam University Toronto, ON

Veeam Management Pack v7 VMSP & VMTSP

●Achieved certification to allow employer to maintain Veeam Gold Partnership

May 16, 2011 Complete Tech Training Markham, ON

Cisco CCNA Training Program

●Learned how to configure multiple Cisco devices

●Refreshed my learning of networking basics

●Helped prepare for the CCNA exam

May 1, 2009 Nordic College of Technology Etobicoke, ON

CompTIA A+ Certification

●Achieved CompTIA A+

●Certificate number available on request

2005 – 2009 Humber College Etobicoke, ON

Computer Network Support Technician

Contact this candidate