Customer Service Administrative Assistant

Mona Reister

Dallas, TX

469-***-**** - Cell

**********@*****.***

Qualification Highlights

Strong ability to produce results within a team environment or independently, utilizing a “take charge” attitude, self-motivation and commitment.

Demonstrates competencies in successful operations administration including quality control, multi-tasking and work flow management.

Professional Experience

Ad Pages Magazine, Plano, TX 2007 to 2015

Advertising Account Executvie

Develop new customer base by selling direct mail advertising in a magazine format to include detached cards, inserts, shared and solo mail throughout the DFW area.

Strategically increase client base and revenue by conducting customer needs analysis and business reviews to grow revenue in assigned publications.

Credit Union of Texas / FairLease 1998 to 2007

Positions Held:

Processor Manager / CU of TX / FairLease

Responsible for managing supervisor, administrative assistant, all clerical staff including lease processors, title department and the imaging department.

Oversee all areas to ensure quality customer service, work flow, time management, accuracy and compliance of each department, and enforce all policies and procedures

Assist in writing and maintaining procedure manuals

Conducting interviews, employee reviews, counseling and mentoring

Authorized check signer for company, managing petty cash, commission reports, authorizing accounts payable, and assist in overall office management

Processor Supervisor / CU of TX / FairLease

Supervise all lease processing staff

Maintain Kronos Timekeeper

Interview, select, educate, mentor, schedule and review all clerical staff

Manage all lease processing to guarantee timely delivery for the member while minimizing exposure by ensuring accuracy and compliance of all lease documentation and lien perfecting

Administrative Assistant to the President / CU of TX/FairLease

Assist President in special projects

Responsible for various monthly reports

Assist vendors

Supervise clerical staff

Responsible for Kronos Timekeeper for all staff

Maintain and balance petty cash

Assist with lease processing and answering phones as needed

Typing correspondence

Lease Processor / CU of TX / FairLease

Processing of all lease documentation

Customer service

Perfecting liens on lease titles

Disbursement Processor / CU of TX

Loan by Phone Interviewer / CU of TX

Loan Secretary / CU of TX

File Clerk / CU of TX

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