Customer Service Sales

MARY CHIOVITTI

www.linkedin.com/in/MaryChiovittiRevenueAssurance

Coventry, CT * 330-***-**** * ************@*****.***

REVENUE ASSURANCE ~ SALES TEAM MANAGER ~ TRAINING & DEVELOPMENT

~The calm to your administrative storm~

Profile

Growth and success resulting from commitment & ethical business practices mixing vast experience and skill sets. Value professionalism, trust, enthusiasm, and dedication to the corporate culture’s innovative thinking. Possess outstanding ability to establish priorities, multi-task, meeting strict deadlines. Team player with strong organizational, research, and management skills and abilities. Gifted communicator with dynamic interpersonal, oral and written communication skills. Proven proficiency in developing innovative solutions to problems and achieving results. Thrive in deadline-driven environments.

Skills Summary

Professional Experience

Senior Admissions Officer

Manage leads of cold calls and referrals, protect and properly utilize database, thorough follow-up and research

Training and developing of new team members in Best Practice, Time Management, Lead Management

Serve as first point-of-contact for prospective students, providing procedural information

Interview prospects, assessing needs, resources, and goals to evaluate best fit for Master level degrees

Key member of team assisting with special projects and trial procedural changes, assessing for effectiveness

International correspondence, compose and edit correspondence to tailor needs, assisting with large-scale associated projects

Make recommendations to management to improve administrative activities to ensure the optimal effectiveness of the organization

Renewal Sales Manager/ Revenue Assurance

Managed team of six tasked with protecting and growing existing customer revenue stream for AppAssure Data Protection Software

Consistently exceeded renewal revenue target quota, approaching $1M/month

Compile and analyze reports for management, ensuring full compliance with organization policies & deadlines

Training and developing of team to ensure timely and accurate maintenance renewals and billing

Routinely discovered and encouraged opportunities for up-sell & cross-sell

Appropriately handle sensitive, highly confidential matters with discretion

Honored as Recipient of “Dell’s 2012 VIP AWARD” and promotion

Property Manager

Managed apartment complexes, multiple four and six-plex units, staff, contractors, vendors, resolving problems

Oversee front-office operations and provide impeccable customer service to existing tenants

Interviewed and qualified prospective residents, ordered background checks, facilitated lease agreements

Consultant, New Business Ventures

Advised fresh start-up company on all business aspects of day-to-day operations

Sales training for all new hired inside sales reps and outside sales reps

Coached on keeping financial records, accounting principles, best practices & compliance, AP & AR

Trouble-shot daily processes for functionality vs potentially fatal errors, loss prevention, security risks

Customer Service emphasis, hiring the right people and training, positive reinforcement, conduct assessments

Medical Sales Representative

Sales of Nuclear Medicine & Positron Emission Tomography (PET) imaging supplies and related services to facilities nationwide

Coordinated trade shows in Toronto, Ontario, Canada

Performed demos of medical equipment and radioactive flood sources utilized in both PET and Magnetic Resonance Imaging (MRI) equipment

Employment History

Jack Welch Management Institute at Strayer University, Herndon, VA

--Senior Admissions Officer, 2014 – 2015

Dell (DSG) / AppAssure Software, Inc., Reston, VA

--Renewal Sales Manager, 2011 – 2014

Simco Management, Girard, OH

--Property Manager, 2010 – 2011

BarPrompter, Boardman, OH

--Consultant, 2009 – 2010

Ehrlich Pest Control, Pittsburgh, PA

--Outside Sales Representative, 2008 – 2009

National College, Youngstown, OH

--Student Admissions Representative, 2007 – 2008

Technology Imaging Medical Services, Youngstown, OH

--Medical Sales Representative, 2004 – 2007

Education

Malone University, Bachelor of Arts Degree in Business Administration Management,

Summa Cum Laude

Alpha Sigma Lambda National Honor Society, Mu Upsilon Chapter

VOLUNTEER

Chairman of Board, USA Ballroom Dance Association, Chapter #2015

American Red Cross – Disaster Relief & Blood Bank

Annual Walkathons for Make a Wish Foundation, Ronald McDonald House

Mary Chiovitti p.2

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