Adminstrative, entry paralegal, collections

Naomi B. Ferguson Hemet, CA ****-****

951-***-**** ****************@*****.***

Summary

Personable business professional with over fifteen years of customer service and industry experience. Proficient in Microsoft Word and scanning software. Strong record of administrative skills. Talent for quickly fitting in with a group in a variety of roles. Confident under pressure. Accustomed to handling sensitive and confidential records. Exhibit effective verbal and written communication skills. Has the ability to meet deadlines on a consistent basis.

Professional Experience

March 2015 to May 2015 Exceed - Vocational Aid Hemet, CA

Observe – standing for hours

Document behaviors and job functions

Coach and train

February 2015 to March 2015 Horizon Solar Power – Telemarketer Hemet, CA

200 to 300 in bound calls-sales

July 2014 to February 2015 Moved to California – Unemployed

March 2014 to July 2014 Cole, Scott, & Kissane Attorneys at Law Orlando, FL

File Clerk-Externship

E-Filing

Data Entry Court Documents

Set up new files and perch closed files

Assemble marketing brochures

February 2012 to July 2014 Stat Imaging Solutions Orlando, FL

Document Prep Specialist

Organize medical records in a timed sensitive environment

Scan prepped medical charts

Prep 10ppm, scan 20ppm, index 13-15ppm

Maintain safe working area

Train new hires

September 2011 to February 2012 Moved to Florida-unemployed

March 2011 to September 2011 Psychic Shop Personal Assistant Hemet, CA

Scheduling of appointments

Ordering and maintenance of company inventory

Bank deposits

Managing of all off-site requests

February 2010 to March 2011 Student and stay at home mom

April 2009 to February 2010 Asset Management Recovery Service Palm Springs, CA

Collections Agent

September 2002 to April 2009 Student and stay at home mom

March 1987 to September 2002 Ford Motor Credit San Diego, CA and Las Vegas, NV Administrative to Collections Agent

Department of Motor Vehicles clerk

Multiple phone lines

Payoff Clerk

Increased customer service by 15%

Maintain daily to weekly reports

Assisted customers with account payments issues to encourage a positive result

Trained new hires

Maintained knowledge and compliance of state and federal regulatory guidelines

Skip trace accounts

June 2003 to December 2004 Hemet Public Library – Volunteer Hemet, CA

Assisted home-bound patrons with pickup and drop-off delivery service

Mapped driving routes for delivery

Processed the check-out/check-in of visiting patrons

Education: Graduated 2014 Everest University Orlando, FL

Graduated 2010 Mt. San Jacinto Community College San Jacinto, CA

Attending UCR Riverside, CA

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