Engineer Computer

REINALDO ROMERO

Sciences Computer Engineer

MCP Server 2000 & Windows Xp, Comptia A+ & Network + 2009

**** ******** *** ** ***, Kissimmee, FL 34741

Phone: 321-***-**** email: ***********@*****.***

PROFESSIONAL EXPERIENCE

Worldwide Tech Services (F2Onsite)

Filed Services Engineer, July 2014 –July 2015

Travel to remote location to provide onsite technical product support by diagnose, troubleshoot, and resolve hardware and replace defective components when necessary, covering warranty on Dell and IBM products (Laptops. Notebooks, Desktops, Workstations, Tables). Identifies, analyzes and repairs product failures, orders replacement parts as required, interprets maintenance manuals, schematics, and wiring diagrams, and repairs equipment, utilizing standard test instruments and hand tools.

Blue Luna Fleet, Kissimmee, FL United States

Computer Support Technician, October 2006- July 2013

Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. Confer with network users about how to solve existing system problems. Perform data backups and disaster recovery operations.

Telecomm, Maracaibo, Zulia, Venezuela

Manager of Support and Services Department, February 2002- April 2006

Stay abreast of advances in technology. Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery. Provide users with technical support for computer problems. Consult with users, management, vendors, and technicians to assess computing needs and system requirements. Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems. Review project plans to plan and coordinate project activity. Recruit, hire, train and supervise staff, or participate in staffing decisions.

Consys, Maracaibo, Zulia, Venezuela

Technician Support Onside, January 2001- January 2002

Procedatos, Maracaibo, Zulia, Venezuela

Technician Support Onside, August 1998- December 2000

Enter commands and observe system functioning to verify correct operations and detect errors. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Answer user inquiries regarding computer software or hardware operation to resolve problems. Develop training materials and procedures, or train users in the proper use of hardware or software. Refer major hardware or software problems or defective products to vendors or technicians for service. Confer with staff, users, and management to establish requirements for new systems or modifications. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Oversee the daily performance of computer systems. Install and perform repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Farmacias Unidas, Maracaibo, Zulia, Venezuela

System Administrator, February 1993- October 1997

Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. Confer with network users about how to solve existing system problems. Perform data backups and disaster recovery operations. Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future. Configure, monitor, and maintain email applications or virus protection software. Design, configure, and test computer hardware, networking software and operating system software. Load computer tapes and disks, and install software and printer paper or forms.

EDUCATION

Valencia Community College, Orlando, Fl, United States

TC Microsoft System Engineer MCSE, December 2010

Comptia A+ and Network, Windows XP, Windows Server 2003 Environment, Network, Infrastructure, Designing, Active Directory, SQL 2005, Vmware.

Rafael Belloso Chacin, Maracaibo, Zulia, Venezuela

Computer Sciences Engineer, June 2004

CERTIFICACION OF EQUIVALENCE OF STUDIES IN THE U.S. BY INTERNATIONAL EDUCATION CONSULTING (INTEDCO) BACHELOR OF SCIENCE IN COMPUTER ENGINEERING)

Pedro Emilio Coll, Maracaibo, Zulia, Venezuela

Computer Sciences Technician, August 1995

CERTIFICATIONS AND TRAINING

Foundations of Nets and Windows For Workgroup 3.11, Windows NT 3.5, Windows NT Workstation 3.5, Windows Server NT 3.5, Operator In Maintenance and Assembling of PCs, Microsoft Word 6.0, Windows Apollo 3.0, Microsoft Visual 5.0 and Access 6.0 Microsoft Windows 2000 Network Operating System, Microsoft Windows 2000 Professional Operating System, Microsoft Windows 2000 Server Operating System Certifications: " MCP Microsoft Windows 2000 Server Operating System”, “Comptia A+ and Network Certified 2009".

REFERENCES

Jaime Rodríguez Telf. 864-***-****, Jorge Delgado, Telf. 058-261-***-****, 7904667, Ronald Zambrano Telf. 058-261-***-****, María Pirela Telf. 058-261-***-****, Simon González Telf. 832-***-****, Mildred García 321-***-****, Jenny Escalona Telf. 407-***-****, Roger Tiravantti Telf. 407-***-****.

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