Customer Service Supply Chain
Resume:
Douglas Semenuk
Plantsville, CT. 06479
acr27d@r.postjobfree.com
Objective To obtain a Customer Service Management position within the United Technologies organization that will utilize my customer service professionalism.
Experience August 2013 - Present: UTC Aerospace Systems, Windsor Locks Connecticut
Senior Contract Administrator (NURS)
Manage customer base for all B787 Non UTAS Repair Site activity
Maintain a close working relationship with Aftermarket Supply Chain team to ensure that TAT is met per the Boeing PSA
Achieve Gold Level MFA with minimum Customer MFA Score of 6.0 or 50% gap closure
Drive efforts to get scorecards / UTAS performance to "High" performing "Green" rating on Key Customer Scorecards
(Top 35 customers and OEMs)
Ensure MFA for working relationship and responsiveness are at minimum of 6.0
November 2011 – August 2013: UTC Aerospace Systems, Windsor Locks Connecticut
Customer Response Center Senior Representative
Maintained or created positive relationships with world-wide airline operators and commercial OEM customers.
Ensured 100% accuracy in capturing CRC case input and providing case closure information
Actively participated in the AI/PAR process by writing and editing AI’s as appropriate
Support metrics collection activities and use of standard work for 100% of activities
Incorporated all export requirements into all ACE key processes
Participated in ACE Gold Award for the CRC
March 2009 – November 2011: Hamilton Sundstrand, Windsor Locks, Connecticut
Senior Purchasing Analyst
Managed Supply Chain base for Windsor Locks, CT MRO pass thru activity
Responsible for generating and managing supplier purchase orders to ensure that all Purchasing requirements were followed
Reduced overdue rate to 5% by year end
Improved net turnaround time to customers to 15 days
Redesigned receiving process to assure 100% same day receiving and delivery to the pass-thru cell
Reduced workmanship escapes by 30%
Education Central Connecticut State University, New Britain Connecticut Masters of Science in Educational Leadership
Graduation: 2010 GPA: 3.94
Central Connecticut State University, New Britain Connecticut Bachelor of Science in Physical Education/Health Studies Graduation: 2008 GPA: 3.87
Achievements
CTAHPERD Outstanding Future Professional Award; 2006 ACE Associate Certified; 2011
ACE Practitioner Certification; pending completion References
Available upon request
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