Customer Service Sales
Resume:
Dawn L. Polk
Houston, TX *7089
**********@*****.***
Objective-My objective is to obtain and further advance my Customer
Service skills and Money
Management Skill. I also want to further utilize the skills I have in
order to acquire a job in a highly competitive company.
Skills
Excellent interpersonal and communication skills
Capable of analyzing and organizing all type of information
Outstanding organizational skills
Strong written and oral communication skills
Excellent typist (20wpm)
Accurate and proficient money management skills
Experience
Retail Customer Service-Avenue
Jan2008-Feb2010
Duties- Answered any questions regarding products, and services that
our company provided.
• Operate cash register.
• Improve the operational systems, processes and policies in support
of organizations mission -- specifically, support better management
reporting, information flow and management, business process and
organizational planning.
• Manage and increase the effectiveness and efficiency of Support
Services (HR, IT and Finance), through improvements to each function
as well as coordination and communication between support and business
functions.
• Play a significant role in long-term planning, including an
initiative geared toward operational excellence.
• Oversee overall financial management, planning, systems and controls.
• Management of agency budget in coordination with the Executive Director.
• Development of individual program budgets
• Disbursement of checks for agency expenses.
• Organization of fiscal documents.
Baylor College of Medicine-Animal Care Attendant
Dec 2012-Aug 2013
• Humanely handles and kennels all animals and identifies shelter
animals with appropriate tags or bands before kenneling, including
animals which may be ill, injured, quarantined, aggressive or
difficult to control and wildlife such as snakes, skunks, pigeons and
raccoons.
• Provides food, water and proper care for all shelter animals.
• Monitors all animals, including those that may be isolated or
quarantined, for signs of illness or unusual behavior; makes notations
and reports problems
Convergys- Inbound Sales and Service Rep
Jul2015- Present
• Manage high volume of phone calls and provide response to all
maintaining high quality of services and performance standards.
• Facilitate sales of all services according to company and client requirement.
• Coordinate with customers and avoid any discontinuation from his or her end.
• Assist customers with all knowledge on products and services and
perform required repairs and prepare bills for same.
• Perform troubleshoot on all customer service issues.
Education
Clear Brook High School
June 4 2008
Diploma
American Heart Association
(CPR And AED) Health Care Provider
01/10/2015-01/2017
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